Five9 is a 100% cloud-based contact center solution that includes the ability to auto-dial, allowing business owners to manage inbound, outbound, blended, and multi-channel operations. It offers features such as predictive dialing and pre-recorded messages. In this article, we cover user reviews. Ready to try Five9? Request a demo.
What Five9 Does Well
Users who gave Five9 a positive review said that it integrates well with third-party software, especially with Salesforce. Some users also cited that the company has a friendly customer service team who resolves issues quickly.
One user who gave Five9 a positive review on G2 Crowd said that having integrated Salesforce with Five9 provided him a smoother workflow. He likes that Five9 allows him to automatically attach and track his call activities on his Salesforce account, as well as be on top of his lead opportunities.
What Five9 Does Not Do Well
Users who gave Five9 a negative review complained that calls often get dropped, which impacts their productivity. Some users shared that the system frequently experiences downtimes where multiple agents get logged out automatically.
One user who gave Five9 a negative review on G2 Crowd said that he often experiences dropped calls. He also mentioned that there are glitches with the voicemail feature where most of the voicemail messages they receive are blank.
Five9 doesn’t publish its pricing on its website. However, according to a third-party website, their outbound calling service, which includes auto dialing, starts at approximately $185/month/user. Pricing is customized based on the number of seats, usage, and features you need for your system. Exact pricing is available by consultation.
Ready to try out Five9? Request a demo.
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Check out the list below of some of Five9’s features:
- IVR (Interactive Voice Response) with Speech Recognition
- Global Voice
- Workforce Optimization
- Customer Relationship Management (CRM)
- Call Recording and Monitoring
- Agent Scripting
How does Five9 help manage contact center operations?
Can I cancel my service at any time?
Here is a list of some of Five9’s popular integrations: