Fiverr is a freelance marketplace and platform that allows clients to find contractors for many types of online services. We compiled user reviews from around the web to determine what Fiverr customers think about the company. We also compared the most common pricing options for small business owners.
For an in-depth comparison of three top freelance websites, read our freelance website buyer’s guide.
Fiverr Customer Reviews
Ease of Use: Excellent
Customer Service: Average
Summary of User Reviews
We scoured hundreds of reviews and found that Fiverr has mainly positive reviews. Here’s what we found:
What Fiverr does well:
According to positive reviews online, Fiverr has an easy-to-use interface. It has search tools that help users filter the results they get based on the qualifications they are looking for. It also allows users to check the ratings and feedback of every service provider which helps them choose who they will order a gig from (gigs are work orders you can get, like logos, blog posts, explainer videos, landing pages, etc.). Some clients even found expert professionals on the site.
What Fiverr does not do well:
According to negative reviews, Fiverr has issues with scams on both ends of the deal. Some clients don’t get the product they ordered, and some freelancers don’t get paid. Fiverr has a security policy, but there are times when it is not able to fully-protect users from instances like these. Their customer service is also a cause for a lot of complaints. Some clients reported receiving substandard work from the contractors.
Most Helpful Positive User Review
According to one review on SiteJabber, Fiverr is a place for those who understand how to clearly communicate their concepts. If the user understands how to select people and hold them accountable, while being nice and compensating contractors properly, the client will have an excellent experience. The user found that all the sellers on Fiverr do as asked, but you have to be patient and respectful as well.
Most Helpful Negative User Review
One negative reviewer on Trustpilot claims that most of the service providers can’t speak English and don’t understand simple instructions. Dealing with them was very frustrating for her. She said she used the platform for four projects, and she hasn’t seen a finished product that she feels was worth what she paid for.
Other Fiverr User Reviews From Around the Web
Here are a few other resources for finding helpful Fiverr customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average ratings as of July 27th, 2017|
Fiverr charges buyers processing fees upon checkout. For purchases up to $20, a $1 flat fee is applied. For purchases above $20, a 5% fee will be charged. If you have an existing Fiverr balance (from credits or refunds), you will not be charged a processing fee when paying gigs using the balance.
|Amount of Gigs Purchased||Fiverr Processing Fee|
|Up to $20||$1|
|Above $20||5% of Total Amount Purchased|
Fiverr gigs (services offered on the platform) may be offered at a starting base rate of $5. Pricing of gigs is set by the sellers (service providers), and not by Fiverr. Some sellers price their base rates at $25, $50, or $100. Many also offer several packages with multiple price points depending on the inclusions they provide in each. If buyers cannot find a package that meet their needs, they can contact the seller directly to request a custom package.