FiveStars is a customer loyalty program that integrates with different point-of-sale (POS) systems. It offers a cloud platform called AutoPilot that helps manage marketing campaigns through customer segmentation, personalized and targeted campaigns, analysis and reporting, and more. In this article, we cover FiveStars reviews and pricing. Ready to get started? Request a demo.
Summary of Positive FiveStars Reviews
Users who gave FiveStars a positive review said that it is user-friendly and customizable. They noted how accessible the software is using a variety of devices. They also mentioned that they liked how the app updates reward points for redemption automatically.
One user who gave FiveStars a positive review on Capterra said that the application’s set-up was easy and that its features are customizable depending on the business. He also finds it appealing that he can access customer data anytime, anywhere and it automatically reminds them about reward redemption.
Summary of Negative FiveStars Reviews
Users who gave FiveStars a negative review complained about the software’s limited integration with third-party systems. They also feel that it is expensive especially for small business owners. Others complained about the inefficient customer support that they experienced.
One user who gave FiveStars a negative review on Capterra mentioned that the software has a very unresponsive customer service especially when it is about billing concerns and contract termination, especially for smaller enterprises. He also noted that the software did not work properly with some POS systems, resulting in slower transactions.
FiveStars pricing is not readily available on its website. Pricing for similar providers usually ranges from $15 to $50/month for software with basic functionalities, while the more advanced ones cost $150 to $700/month. FiveStars offers three subscription plans: Lite, Performance, Unlimited, and Enterprise-level. Interested users may contact the sales team for more information.
Ready to get started with FiveStars? Request a demo.
Check out the list below of some of FiveStars’ features:
- Customer relationship management (CRM)
- Discount management
- Gift card system
- Loyalty card system
- Membership management
- No-card loyalty system
- POS integration
Top FiveStars Pick From Fit Small Business
6 Best Loyalty Program Software 2019: Loyalty programs are structured rewards or marketing programs used by retail businesses to encourage shoppers to continue buying. In this guide, we compare top-rated programs focusing on price, ease of use, and features to determine the best overall loyalty software for small businesses.
What tools does FiveStars offer to help make businesses grow?
FiveStars offers an AutoPilot feature that automatically sends customers special offers through an app notification, text message, or email to ensure customer patronage.
Can users obtain promotional data from FiveStars?
Users can get promotion results that show the following: number of promotions delivered to members, visits by members who received user’s promotion, intention rate, visit rate, claim rate, redemption rate, opt-out rate.
Here is a list of some of FiveStars’ popular integrations:
- Enplug DisplayOS
Have you read these FiveStars reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer loyalty rewards program software providers or check out one of these three FiveStars competitors.