FiveStars is a customer loyalty program that integrates with a lot of different point of sale systems. It offers a cloud platform feature called AutoPilot that helps manage marketing campaigns through customer segmentation, personalized and targeted campaigns, analysis and reporting, and more. We compiled user reviews from around the web and determined that FiveStars has a mix of positive and negative ratings. We also cover the pricing options available.
Want to know the top customer loyalty program software for small business? Read our FiveStars alternatives guide.
FiveStars Customer Reviews
Ease of Use: Good
Customer Service: Good
Summary of User Reviews
What FiveStars does well:
Users who recommend FiveStars like that the system is easy to learn and use. They also reported that the program has helped improve customer participation and retention.
What FiveStars does not do well:
Users who gave FiveStars negative feedback said that there are bugs and glitches in the system. Customers also mentioned that the price is higher compared to similar products on the market.
Most Helpful Positive User Review
A user who gave FiveStars a positive review on Capterra said that the program has worked out well for his business and that it resulted to getting good feedback from his customers. He also said that the software is extremely easy to use and that he likes the many different functionalities available.
Most Helpful Negative User Review
A user who gave FiveStars a negative review said that he encountered glitches when using the software and that the system didn’t work as described. He also claims that he’s still getting charged even after cancelling the service.
FiveStars doesn’t publish rates on their website, but according to a third party site, their Basic plan costs $279 per month. It includes point of sale (POS) integration, the Autopilot program, onboarding, and three training sessions. The next tier is the Unlimited Promotions and it costs $299 per month. They also offer enterprise level clients subscription but rates aren’t available online.
The system features the following:
- Corporate Memberships
- Customer Activity Tracking
- Discount Management
- Gift Card System
- Loyalty Card System
- Member Portal
- Membership Management
- No-Card Loyalty System
- Referral Tracking
- Rewards Management