Flagship Merchant Services is a merchant services provider that allows small business owners to process credit card payments. We compiled Flagship Merchant Services user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
Flagship Merchant Services Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews to determine why Flagship Merchant Services has generally positive ratings. Here’s what we found:
What Flagship Merchant Services does well:
Users who gave Flagship Merchant Services a positive review said that they provide exceptional customer service. They mentioned being able to setup their accounts quickly and easily, receiving helpful information for their queries, and getting quick resolutions when they encountered issues.
What Flagship Merchant Services does not do well:
Users who gave Flagship Merchant Services a negative review complained about being charged monthly for not filling out the survey for PCI Compliance, misleading rates, withholding large amounts of funds, and difficulties in cancelling merchant accounts.
Most Helpful Positive User Review
One user who gave Flagship Merchant Services a positive review on Better Business Bureau said that they’ve been happy with the company’s services for the past three years. They have a seasonal type of business, and the process of freezing their account at the end of the season and reactivating it again is processed quickly and efficiently each time. He also mentioned that Flagship Merchant Services’ customer representatives are outstanding – they are courteous, helpful, and professional.
Most Helpful Negative User Review
One user who gave Flagship Merchant Services a negative review on Card Payment Options said that he was promised a rate of 1.98% + $0.21 of fee per transaction. When he finally signed up, he was told that he’d also be charged $4.95. Then when the charges started, he was actually being charged 3.96% plus several fees on top of that.
Other Flagship Merchant Services User Reviews from Around the Web
Here are a few other resources for finding helpful Flagship Merchant Services customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of July 7, 2017|
Flagship Merchant Services Pricing
Flagship Merchant Services does not provide standard rates and fees on their website. They mention that their sales representatives need time to understand several things about the business before they can offer rates and fees.
We were able to get the following pricing information from the third party website, Merchant Negotiators.
|PCI Compliance Fee||$99 Annually|
|PCI Inaction Fee||$19.95/month|
|Monthly Minimum Volume Fee||$25/month|
|Voice Authorization Fee||$2/call|
|ACH Charge Fee||$5|
|ACH Return Fee||$15|
You need to be careful when using Flagship Merchant Services as they do not publish their credit card payment processing fees online. Read our article on how credit card processing fees work to learn more about typical charges.