Flok is a customer loyalty rewards app for local businesses. It features a loyalty rewards program, digital punch card, push campaign notifications, email marketing, customer management, and more. We compiled user reviews from around the web and determined that Flok has a mix of positive and negative ratings. We also cover the pricing options available.
Flok Customer Reviews
Ease of Use: Good
Customer Service: Average
Summary of User Reviews
What Flok does well:
Users who recommend Flok said that the system is very simple to setup and use, and that it has plenty of useful features. They also reported that the program has helped improve their customer acquisition and retention.
What Flok does not do well:
Users who gave Flok negative feedback complained about billing issues, as well as the quality of customer service.
Most Helpful Positive User Review
A user who gave Flok a positive review on Trustpilot likes that the program is easy to use for both his staff and customers, and that it is quite affordable. He also mentioned that the admin portal is pretty robust and that it provides useful analytics data. He said that their sales has improved after signing up.
Most Helpful Negative User Review
A user who gave Flok a negative review on Capterra said that the system didn’t work for him and that he had to cancel his subscription. He complained that he’s still getting charged even after cancelling the service and that customer support was not responsive.
Flok offers three basic pricing plans: Starter ($16.58/month), VIP ($66.58/month), and Ultimate ($99.91/month). The main differences between the plans are the number of loyalty club members, push messages, and emails included. Only the Starter plan can be paid monthly, VIP and Ultimate are available in annual packages only.
|Club Members Included|
The system features loyalty rewards program, digital punch card, push campaign notifications, email marketing, customer chat, customer acquisition, social media activity, customer management, beacon device, and more. The company also offers an enterprise level subscription, but you have to contact support to get pricing information.