FluentStream is a cloud-based, hosted VoIP system that provides business phone solutions for in-office and customer communications. It features call recording, call routing, voicemail transcription, conference bridge, video conference with screen sharing, and more. We compiled user reviews from around the web and determined that FluentStream generally has positive ratings. We also compared the most popular pricing options for small business owners.
Pricing & Features
Summary of FluentStream User Reviews
What FluentStream does well:
Users who gave FluentStream positive feedback were impressed with the quality of the company’s customer service team. Customers said that the representatives are prompt, courteous, knowledgeable, and patient.
What FluentStream does not do well:
Users who gave FluentStream critical feedback reported experiencing minor glitches and errors at times.
Most Helpful Positive User Review
“Great Tech Support. I love that their tech support is in North America, the tech support people are very committed to solving problems. But, what problems? I was an early adopter in 2008, and I lived in an area with poor internet service, long latency, some real “problems” for VoIP. They worked with it and my IT guy until it was good.”
— Tony Ellsworth
Most Helpful Negative User Review
A user who gave FluentStream a critical review on Capterra said that they experienced a few glitches and call drops. He also said that the user interface can be improved to make it more intuitive.
FluentStream has three pricing tiers for small businesses: Essential, Advanced, and Complete. The Essential plan costs $20 per month. For the Advanced and Complete plans, you need to contact support for a quote. All three plans include basic features like call detail logging, hold music and call announce. The higher priced plans include more features.
|Pricing per month|
|Number of Features Included|
|Advanced Mobile Features|
The company also offers custom pricing plan for contact centers. Just contact support for more details.
- Automated call center
- CRM integration
- Call recording
- Call routing
- Call transfer
- Computer telephony
- Custom user interface
- Customizable reporting
- HIPAA compliance
- Live /video conferencing
- Multi-channel communication
- Real time analytics
- SMS integration
- Voicemail transcription
- Conference Bridge
- Video Conference w/ Screen Sharing
- Internet Fax
- Queue Call Back
- Message Blaster
- Virtual Extensions
- Local Number Dialing
Useful FluentStream Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
FluentStream Video Overview
This video shows how FluentStream business phone system works.
When choosing a business phone solution, it’s important that it integrates with other applications your business is currently using. Here is a list of some of FluentStream’s popular integrations.