FluentStream is a cloud-based, hosted VoIP system that provides business phone solutions for in-office and customer communications. Its features include call recording, call routing, voicemail transcription, conference bridging, video conferencing with screen sharing, and more. We compiled FluentStream user reviews from our website and from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of FluentStream User Reviews
What FluentStream Does Well
Users who gave FluentStream a positive review commended its great call clarity. They said that the company is always working on improving its offerings to provide better services to its clients. Excellent customer support was also consistently cited.
What FluentStream Does Not Do Well
Users who gave FluentStream a negative review said that it’s not the most user-friendly software. They also complained about experiencing occasional system glitches and bugs.
Most Helpful Positive User Review
“FluentStream excels at being a living and breathing human company — they are constantly making changes for the better and improving on their product because they care about their clients! They don’t look at us like numbers for their revenue. They look to see how they can help us become more successful! Love working with them!”
— John Gerhard
Most Helpful Negative User Review
A user who gave a negative review of Fluentstream on Capterra said that the reception is sometimes spotty and deteriorates over the span of a call. He added that the integration with G Suite, including the use of the address book, leaves much to be desired and that the user interface is not intuitive at all.
FluentStream has three pricing tiers for small businesses: Essential, Advanced, and Complete. The Essential plan costs $20 per month. For the Advanced and Complete plans, interested users need to contact their sales team for a custom quote. The main difference between the plans is the inclusion of premium features such as auto-attendant and unlimited API integrations.
They also offer custom pricing for contact centers.
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Check out the list below of some of FluentStream’s features:
- Automated Call Center
- CRM Integration
- Call Transfer
- Computer Telephony
- HIPAA Compliance
- Voicemail Transcription
- Video Conference with Screen Sharing
- Internet Fax
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does FluentStream offer a free demo?
Yes. Interested users can sign up for a free demo here.
Does FluentStream offer unlimited calls?
Yes. Users get unlimited calls for both the US and Canada.
What type of customer support does FluentStream offer?
All users get 24/7 US-based customer support.
FluentStream Overview Video
The video provides an overview on how FluentStream can help users improve their business communications.
When choosing a VoIP software, it’s important that it integrates with other applications your business is currently using. Here is a list of some of FluentStream’s popular integrations: