Fonality is NetFortris’ business phone system that offers hosted, on-premise, and hybrid VoIP solutions. Its features include unlimited calls, basic call queues, automated greetings, call forwarding, call routing, and more. We compiled Fonality user reviews from our website and from around the web and determined that it has a mix of positive and negative ratings. We also shared its available pricing options.
Summary of Fonality User Reviews
What Fonality Does Well
Users who gave Fonality a positive review like that it’s affordable and has the basic features they need from a business phone service such as call forwarding, call tracking, and call stats.
What Fonality Does Not Do Well
Users who gave Fonality a negative review said that their customer support is terrible. Some users even go as far as to say that they feel scammed because they’re not getting the service they were promised during the sales process.
Most Helpful Positive User Review
A user who left a positive review on TrustRadius said that they use Fonality to handle all of their calls: transfer calls, pull calls, monitor calls, and more. He likes that it syncs with their Outlook contacts and allows them to communicate on various levels — both via intra-office and external communications. He said that it helps them keep track of their call stats and use those to make sure everyone is on the same page. He fully recommends it as it is extremely effective and useful in their day-to-day operations.
Most Helpful Negative User Review
“Response time could be a little better when you need to call [customer support].”
Fonality has three monthly subscription options: Essentials ($19.99/user), Professional ($24.99/user), and Ultimate ($34.99/user). All plans include basic phone features like unlimited calls, call waiting, and more. The main difference between the plans is the inclusion of advanced PBX features such as audio conferencing and voicemail transcription.
Users can also add extras like fax services ($10/line/month), desk and conference phones ($5/user/month), and more.
Check out the list below of some of Fonality’s features:
- Unlimited Calls
- Auto Attendant
- Mobile App
- Click-to-Dial Browser Extension
- Audio Conferencing
- On-Demand Recording
- Daily Email Reports
- Voicemail Transcription (Ultimate)
- Call Center Agent License (Ultimate)
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does Fonality offer a free trial?
There was no mention of a free trial on Fonality’s website. However, interested users can contact their sales team for more information about the product.
Is NetFortris a different product from Fonality?
No. NetFortris and Fonality merged as companies to provide a more comprehensive service.
Is support provided for free?
If you’re in need of premium platinum support, it will cost $2/user/month and is only available for Professional and Ultimate plan holders.
Fonality Overview Video
The video explains how Fonality offers a modern unified communications platform, yet it still maintains ease of use and simplicity.
When choosing a VoIP software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Fonality’s popular integrations: