Fonality is a communication solutions provider that offers hosted VoIP services to businesses of all industries and sizes. Their services include unlimited calls, basic call queues, automated greetings, and features such as call forwarding and routing, and more. We compiled reviews from around the web and determined that Fonality generally has positive ratings. We also shared the pricing options available for small business owners.
Summary of Fonality User Reviews
What Fonality does well:
Users who gave Fonality positive feedback said that the service is very easy to set up and has a lot of very useful features in terms of day-to-day business tasks.
What Fonality does not do well:
Users who gave Fonality negative feedback were not happy with the company’s customer service. According to them, it was difficult to get a hold of representatives via phone.
Most Helpful Positive User Review
A user who gave Fonality a 5-star review on Customer Affairs said that he found the service’s features to be very vital to his business. He especially liked the auto-dialer function, which made calling both customers and employees easy. He also loves Fonality’s Heads Up Display very much, as it gives him more control over the features of the service.
Most Helpful Negative User Review
A user who gave Fonality a 1-star review on TrustRadius said that the waiting time for customer service to answer calls takes around 20-40 minutes, which for him is beyond acceptable. He also said that in cases when the caller is able to finally talk to a customer rep, language barrier becomes another problem because most of the reps aren’t native English speakers. According to him, email support is also useless because he kept bugging them for 3 weeks without receiving a single response.
Fonality has three plans for their commercial clients: Essentials ($19.99/month), Professional ($24.99/month), and Ultimate ($34.99/month). All plans include basic phone features like unlimited calls, call waiting, call forwarding, redial, caller ID, and more. The main difference between all three plans is that as you upgrade, you get more advanced PBX features.
|Pricing per month|
When you upgrade to the Professional plan, you get the Heads Up Display (HUD) for both web and mobile, so you have easier access to all your VoIP features. With the Ultimate plan, you get HD Video collaborations for better team communication and voicemail transcripts.
- Drag-and-Drop Call Handling
- Voicemail Management & Transcription
- Personalized Call Routing
- Built-in Presence and Chat
- Mobile Device Integration
- Offsite Desk Phone and Softphone Support
- Multiple Location Integration
- Flexible Auto-Attendant
- Web-Based Administration Panel
- Easy to Use Reports
- Emergency Management and Recovery
Useful Fonality Resources
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone is best suitable for your business.
RingCentral vs Grasshopper: Who’s the Best in 2017 – Check out the similarities and differences of the two of the bigger players in the small business VoIP field.
Best Call Center Phone System & Software 2017: Nextiva vs Talkdesk vs RingCentral – We looked at all the top options when it comes to call center phone systems and software. We compare Nextiva vs Talkdesk vs RingCentral to give you an idea of which solution will work best for your business needs.
Best RingCentral Alternatives for 2017: Top 3 Competitors Compared – Check out our article on the best Ringcentral alternatives in terms of pricing, features, and customer support.
RingCentral vs 8×8: Who’s the Best VoIP Provider – Check out our comparison of the two of the top VoIP phone service providers for small businesses in terms of features, service, and pricing.
Overview of Fonality Video
This video shows how to use Fonality’s control panel.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Fonality’s popular integrations:
- Google Drive
- Blitz Lead Manager
- Snap Recordings