Freshcaller is a cloud-based PBX and call center system that allows startups and small teams to purchase local and toll-free phone numbers in more than 40 countries. Its features include call masking, interactive voice response, voicemail, number porting, and more. In this article, we cover user reviews and pricing. Ready to try Freshcaller? Get a free trial.
What Freshcaller Does Well
Users who gave Freshcaller a positive review said that the system is user-friendly and provides complete business communication solutions for small teams. They also commended its call masking feature, which keeps phone numbers private. Excellent customer service was cited as well.
One user who gave Freshcaller a positive review on Finances Online said that their company uses the software to provide reliable and uninterrupted phone support to their customers. He mentioned that the tool allows them to reach out to their clients regardless of their location. He also commended the support team for consistently providing them with above-average customer service.
What Freshcaller Does Not Do Well
Users who gave Freshcaller a negative review complained about constant glitches in the system. They also suggested adding a WhatsApp integration and improving the mobile version of the system.
One user who gave Freshcaller a negative review on G2 Crowd complained about the low quality of calls and the lags in the system. He also mentioned that the pricing is a bit high for the range of services that the company offers.
Freshcaller has a free plan and two paid subscription options: Blossom ($25/user/month base fee + per minute call rates) and Garden ($49/user/month base fee + per minute call rates). The main difference between the plans is access to premium features such as real-time queue visibility, call masking, conference calling, custom call center reports, and more.
|Incoming Call Rates|
$0.028 (via phone)
|Outgoing Call Rates|
*The annual plans are paid in full at the start of the billing cycle.
Additional charges apply for features such as call recording ($0.003/min), call intervention of supervisors/managers ($0.005/min), and adding of team members in conference calls ($0.005/min).
Users can also opt to buy international phone numbers starting at $1/number/month.
Ready to try out Freshcaller? Get a free trial.
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Check out the list below of some of Freshcaller’s features:
- Unlimited Local and Toll-Free Numbers
- Call Masking
- Interactive Voice Response
- Number Porting
- Real-Time Agent Availability
- Conference Calling
- Call Monitoring and Barging
- Freshdesk Integration
Will the call rates change periodically?
Can subscribers upgrade, downgrade, or cancel their plan anytime?
Yes. Freshcaller users can upgrade, downgrade, or cancel their subscription anytime. There are no cancellation fees for monthly subscribers who wish to discontinue their plan, and they will only be billed for the current month.
Annual subscribers who wish to discontinue their plan need to contact the sales team for information on cancellation and refunds.