Freshcaller is a cloud-based private branch exchange (PBX) and call center system used by startups and small teams to buy local and toll-free phone numbers in 40-plus countries. Its features include call masking, interactive voice response, and more. In this article, we cover Freshcaller reviews and pricing. Ready to get started? Get a free trial.
Freshcaller pricing is based on four plans: Sprout ($0/month + per minute rate) Blossom ($25/user/month + per minute rate), Garden ($49/user/month + per minute rate), and Estate ($59/user/month + per minute rate). The main difference between the plans is access to premium features such as real-time queue visibility, call masking, conference calling, and more.
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*The annual plans are paid in full at the start of the billing cycle.
Additional charges apply for features such as call recording (0.003 of a cent/minute), call intervention of supervisors/managers (0.005 of a cent/minute), and adding of team members in conference calls (0.005 of a cent/minute).
Users can also opt to buy international phone numbers starting at $1/number/month. Incoming call rates start at 0.016 of a cent per minute (browser), 0.028 of a cent per minute (phone), and 0.014 of a cent per minute (voicemail). Outgoing calls start at 0.022 of a cent per minute.
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Summary of Positive Freshcaller Reviews
Users who gave Freshcaller a positive review said that the system effectively manages calls with customers and clients and that its support is helpful in making client calls. They also like its available line-of-business (LOB) applications and ticket management features.
One user who gave Freshcaller a positive review on G2 said that the software provides reliable and uninterrupted phone support to their customers. He particularly liked the analytics that keeps track of daily progress as well as the ticket management functionalities such as merge, scenario management, and notes.
Summary of Negative Freshcaller Reviews
Users who gave Freshcaller a negative review said that the user interface (UI) for administrators is quite clunky. They also noted limitations in its line extensions. Some recommended additional integration with third-party apps.
One user who gave Freshcaller a negative review on G2 complained about the software’s difficulty to connect outgoing calls. He said that line extensions should be improved, instead of putting effort to do so manually. He also suggested integration with WhatsApp and other third-party apps.
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Check out the list below of some of Freshcaller’s features:
- Global phone usage
- Unlimited local and toll-free numbers
- Call masking
- Conference calling
- Call monitoring and barging
- And more
How do I know how much I am spending on every call?
Call logs in Freshcaller get updated in real-time as soon as they are made or taken. You can see how much is spent on the calls and how many minutes were consumed for the entire call.
Can I port my existing phone numbers into Freshcaller?
Existing numbers from Twilio, Google voice and other service providers can be ported into Freshcaller.