Freshchat is a live chat and messaging software that enables users to provide real-time support to customers browsing their website. It also enables businesses to engage with customers during non-business hours through chatbots and customer information capture. In this article, we cover Freshchat reviews and pricing. Ready to get started? Register for free.
Freshchat pricing is based on one free option and four paid plans. When billed monthly, the Blossom plan costs $19, the Garden plan costs $29, the Estate plan costs $49, and the Forest plan costs $79. The main difference between the plans is access to premium features such as triggered messages, in-app campaigns, and more.
*Annual plans are paid in full at the beginning of the billing cycle.
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Summary of Positive Freshchat Reviews
Users who gave Freshchat a positive review said that the app is easy to use and has a sleek design. They added that its chat bot feature, which talks to customers when agents are offline, is very helpful. They also mentioned that its features are well integrated.
“Freshchat has a simple interface and is easy to set up. It integrates well with Freshdesk to create tickets that contain the chat session information. It allows us to interact with our customers to resolve support issues and communicate training information. Freshchat allows us to send links to documents that the customer needs to reference from our knowledge base instantly.”
Summary of Negative Freshchat Reviews
Users who gave Freshchat a negative review said that its initial setup requires a lot of upfront programming. They shared that users have to input a lot of information that they have already indicated in their Freshdesk account. Others complained about slow customer service, saying the support team sometimes does not address issues brought up by users.
One user who gave a negative Freshchat review on Capterra said that it suffers from quality issues, especially when it comes to advanced controls. He added that whenever an issue comes up, customer support turnaround was slow as most of the team is located overseas.
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Check out the list below of some of Freshchat’s features:
- Unlimited contacts
- Triggered messaging
- People segmentation
- Bot chats and workflows
- Business hours notification
- Customer satisfaction ratings
- And more
What is MUV, and how is it tracked?
A monthly unique visitor (MUV) is an individual user who visits a website within a 30-day window. The unique visitors are determined by a cookie that lasts for a period of one year or until the visitor clear the browser cookie meant for websites. For mobile apps, the equivalent is a monthly active user (MAU)—an app user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user’s app data is cleared or the app is uninstalled.
How do credits work?
Credits have no currency or exchange value, are nontransferable and nonrefundable, and will expire following the termination of your paid services plan with Freshchat. Credits will be used against the subsequently generated invoices.
Here is a list of some of Freshchat’s popular integrations: