Freshchat is a live chat and messaging software that enables users to provide real-time support to customers who are currently browsing their website. It also enables businesses to engage customers during non-business hours through bot chats and customer information capture. We compiled Freshchat reviews from around the web and found that it has mainly positive ratings. We also shared its available pricing options.
Freshchat has one free option and three paid plans. When billed monthly, the Blossom plan costs $19, the Garden plan costs $29, and the Estate plan costs $49. The main difference between the plans is access to premium features such as triggered messages, in-app campaigns, and a dedicated customer success manager.
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Summary of Freshchat User Reviews
What Freshchat does well:
Users who recommended Freshchat said that they like the Bot feature which talks to customers when agents are offline. They also like the nice and sleek design of the app. Users said that they find the unlimited allocation for contacts great.
What Freshchat does not do well:
There weren’t a lot of negative reviews for Freshchat, however, some users said that they had a hard time setting it up in the beginning.
Most Helpful Positive User Review:
A user who left a positive review of Freshchat on Capterra said that switching to Freshchat proved to be a great decision for their team. He shared that, unlike competitors, their agents don’t need to be online all the time; and when a customer asks about something, the Bot gathers relevant information such as name, phone, and email — which enables them to respond once they go online.
Most Helpful Negative User Review:
A user who left a negative review of Freshchat on Capterra said that they would like a feature to export a chat conversation into a Freshdesk ticket for future follow up.
Check out the list below of some of Freshchat’s features.
- Unlimited Contacts
- Triggered Messaging
- People Segmentation
- Bot Chats and Workflows
- Business Hours Notification
- Customer Satisfaction Ratings
- Third Party Integrations
Useful Freshchat Resources
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Freshchat Overview Video
This video provides an overview on how Freshchat can help users improve their customer service communications using its different functionalities.
When choosing a live chat software, it’s important that the tool integrates with other applications your business is currently using. Here is a list of some of Freshchat’s popular integrations.