Front is a help desk software that provides a collaborative email workspace for customer support. It helps users have a more efficient process of responding to clients’ messages from different channels through its shared inbox for teams, rule-based triggered workflows, custom conversation reminders, and canned responses. We compiled Front user reviews from around the web and determined that it generally has positive ratings. We also compared its available pricing options.
Summary of User Reviews
What Front does well:
Users who gave Front a positive review said that they love the exceptional support they are able to provide their customers through the app and the customized automations they can make, which make handling the help desk so much easier. They also like that they’ve been able to cut down email back-and-forths and increase their team’s collaboration.
What Front does not do well:
Users who gave Front a negative review complained about the pricing model of the software, saying that the ability to get unlimited third-party integrations is only available on the higher tiered plans, which is at least double the monthly cost of the basic plan (which only allows them to integrate one third-party app).
Most Helpful Positive User Review
One user who gave Front a positive review on G2 Crowd said that Front is worth the money. He likes that it is a great collaboration tool, mentioning that it will be useful to any organization size. According to him, it improved his business’ efficiency because it enabled his team to accomplish tasks faster. He also loves the automation tools of Front, which helped his team eliminate the need to respond manually to a lot of messages with similar concerns.
Most Helpful Negative User Review
One user who left a review of Front on G2 Crowd said that the software offers everything you would want from a team-based help desk management system, but that the pricing model may not work for all types of companies.
Front Pricing
Front offers three plans: Basic ($19/user/month), Premium ($34/user/month), and Enterprise ($69/user/month). The main differences between the plans are the number of channels and integration, as well as access to premium features such as automated rules, analytics and reports, and IP access restrictions.
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They also offer a Website Chat feature as an add-on, which costs $14/user/month on month-to-month billings or $11/user/month on annual subscriptions.
Front Features
Check out the list below of some of Front’s features.
- Multi-Channel Inbox
- Email Integration
- Interaction Tracking
- Ticket/Issue Tracking
- Knowledge Base Management
- Automated Routing
- Canned Responses
Helpful Help Desk Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat – We looked at the live chat software leaders and up-and-comers in the field and reviewed Zendesk Chat (formally Zopim), LiveChat, and Pure Chat. Read this guide for our comparison and review of these three options, as well as our top recommendations.
How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Front FAQ
Does Front offer a free trial?
Yes. Interested users can try Front for free for 14 days by signing up here. No credit card is required. They also offer a free demo.
Is there a minimum number of users required to subscribe to Front?
Yes. All plans require at least two users.
What kind of support does Front provide?
Front has a community forum where users can ask questions and help each other. There are also live webinar trainings weekly, knowledge base resource, and an email support team which you can contact at team@frontapp.com.
Front Overview Video
This video provides an overview of Front and how it can simplify your business’ process for answering customer requests, concerns, and inquiries right from your team’s shared inbox.
Popular Integrations
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Front’s popular integrations:
Top Front Alternatives
Not sure if Front is the right fit for you? Read our reviews of all top help desk software or check out one of these three Relay competitors.
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Leave a Review
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Bhaskar Sharma
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
All in all, I would recommend it to anyone searching for such a service. We are very pleased so far. Front allows my support team to fully engage with customers and each other across platforms all within Front. The main features that I see are the following:
– User-friendly interface
– Customization
– Excellent support
Inadequate rules setup and few reporting issues but overall it’s a good product.
Nothing so far- they have done aN excellent job
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Daniel Eichar
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Email! The best integration with GSuite that I have found. What I really enjoy about Front is it is like a ticket platform like Zendesk when it comes to the logistics and rules of the emails but it is just like Gmail where you have an inbox. So this makes the flow of emails easy with the power of moving and sharing emails. The #1 thing that has been a game changer for my team is how we can chat in between actual emails. Customer Emails, we can @ mention anyone in the company and (slack like chat) right in between the emails without actually emailing. This saves us a ton of time without the mess of forwarding emails to our project managers. Plus the integrations with the right panel are the best of their kind and are amazing to flip right into popular CRMs like the one we use (HubSpot).
Everything is exactly what we need so there are no complaints here. Front has been really great to us!
The Slack like chatting and how powerful that would have been. We looked at Front and passed them up because we didn’t realize what exactly the actual flow would be like. But after getting set up and seeing how easy it was to @ mention someone it was a game changer! Example: If I need more information from one of my employees about a quote of time, I can @ mention them and get an almost instant answer completely in line with the emails I am sending to the client all at the same time.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Wes Brummette
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
They have an extremely large feature set, tons of integration options, and tremendous functionality.
The software can be a bit buggy, but I get the sense that they’re fixing these things after using them for over a year.
Honestly I just wish I had known about them earlier!
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Tiara (Tiara Rea) Rea-Palmer
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Overall, Front is a great product. I love having everything all in one place and being able to sync with other team members through Slack, PM boards, email, and even have conversations on emails in private that those we’re emailing don’t see. It’s a really cool idea and a great service.
I don’t know how different it is from other products on the market. It’s worked for me, but it’s not exactly innovative in any substantial way. They introduced the snooze function well before gmail did, but now that gmail has that for example that’s one less feature that makes them stand out. I also wish it was easier/more user-friendly to do things like add new inboxes, star/favorite emails, and filter emails.
Nothing – they’ve done a great job.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Dave Hendricks
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Great product for shared/team inbox management. Super-responsive with customer service, and always adding new features.
Can be a little confusing to learn at first. Nothing too difficult and they offer great webinars / tutorials to help onboard.
I just wish I had known about it sooner. Makes life a lot easier with multiple people managing/monitoring the same inbox!
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.