Front is a help desk software that provides a collaborative email workspace for customer support. It helps users have a more efficient process of responding to clients’ messages from different channels through its shared inbox for teams, rule-based triggered workflows, custom conversation reminders, and canned responses. We compiled Front user reviews from around the web and determined that it generally has positive ratings. We also compared its available pricing options.
Front offers three plans: Basic ($19/user/month), Premium ($34/user/month), and Enterprise ($69/user/month). The main differences between the plans are the number of channels and integration, as well as access to premium features such as automated rules, analytics and reports, and IP access restrictions.
They also offer a Website Chat feature as an add-on, which costs $14/user/month on month-to-month billings or $11/user/month on annual subscriptions.
Top Helpdesk Software 2019
What Front does well:
Users who gave Front a positive review said that they love the exceptional support they are able to provide their customers through the app and the customized automations they can make, which make handling the help desk so much easier. They also like that they’ve been able to cut down email back-and-forths and increase their team’s collaboration.
What Front does not do well:
Users who gave Front a negative review complained about the pricing model of the software, saying that the ability to get unlimited third-party integrations is only available on the higher tiered plans, which is at least double the monthly cost of the basic plan (which only allows them to integrate one third-party app).
Most Helpful Positive User Review
One user who gave Front a positive review on G2 Crowd said that Front is worth the money. He likes that it is a great collaboration tool, mentioning that it will be useful to any organization size. According to him, it improved his business’ efficiency because it enabled his team to accomplish tasks faster. He also loves the automation tools of Front, which helped his team eliminate the need to respond manually to a lot of messages with similar concerns.
Most Helpful Negative User Review
One user who left a review of Front on G2 Crowd said that the software offers everything you would want from a team-based help desk management system, but that the pricing model may not work for all types of companies.
Check out the list below of some of Front’s features.
- Multi-Channel Inbox
- Email Integration
- Interaction Tracking
- Ticket/Issue Tracking
- Knowledge Base Management
- Automated Routing
- Canned Responses
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Does Front offer a free trial?
Is there a minimum number of users required to subscribe to Front?
Yes. All plans require at least two users.
What kind of support does Front provide?
Front has a community forum where users can ask questions and help each other. There are also live webinar trainings weekly, knowledge base resource, and an email support team which you can contact at firstname.lastname@example.org.
Front Overview Video
This video provides an overview of Front and how it can simplify your business’ process for answering customer requests, concerns, and inquiries right from your team’s shared inbox.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Front’s popular integrations: