Front is a help desk software that provides collaborative email workspaces for customer support. It helps users efficiently respond to clients’ messages through its shared inbox for teams, rule-based triggered workflows, custom conversation reminders, and canned responses. This article covers Front reviews and pricing. Ready to get started? Get a free trial.
Front pricing is divided into four plans: Starter ($12/user/month), Plus ($29/user/month), Pro ($49/user/month), and Enterprise ($99/user/month). The main differences between the plans include the maximum number of users, team inboxes, and canned response templates as well as access to premium features like automatic shift transition management, integrations, and onboarding guidance.
*Annual plans are paid in full at the start of the billing cycle.
Front users may also avail of add-on features such as Light Users ($10/user/month), Shifts ($10/month), and Access Management (custom priced). They may also opt for Twitter handling services ($20 per handle per month), additional team inboxes ($100/month), and increased application programming interface (API) limit ($200/month).
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Top Help Desk Software 2019
Summary of Positive Front Reviews
Users who gave positive Front reviews online commented that it provides an efficient tool for managing both personal and professional emails. They added that it is useful in assigning and delegating emails to team members, which helps businesses prioritize and respond to customer emails easily. They also liked its ability to sync and integrate with other services.
“It has the best integration with G Suite that I have found. It makes the flow of emails easy with the power of moving and sharing emails. The number one thing that has been a game-changer for my team is how we can chat in between actual emails. Plus, the integrations with the right panel are the best of their kind.”
Summary of Negative Front Reviews
Users who gave negative Front reviews online remarked that its user experience could use some improvement and that the platform sometimes suffers from errors and bugs. Some find its pricing to be quite steep. Others complained that its customer service is not very responsive.
“When responding to emails via Front, it makes it look like I sent the email multiple times in my real email client interface. I also dislike that you have to drag-and-drop screenshot images into the body of the email to add them inline. We also cannot chat with other members of our team that do not have Front accounts.”
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Check out the list below of some of Front’s features:
- Multichannel inbox
- Email integration
- Interaction tracking
- Ticket & Issue tracking
- Knowledge base management
- Automated routing
- Canned responses
- And more
Is there a limit to the number of recipients for my messages?
For emails, there is a limit of 100 recipients. For clients like WhatsApp, Twitter DMs, Front Chat, and Smooch, the limit if one recipient at a time. For short message service (SMS), users can send messages to 200 recipients.
Can I recall a sent message?
Front will hold messages for a selected amount of time before sending it to the intended recipients. Users can enable the undo send option messages and recall messages while they are still in the Front system. By default, the undo send option is enabled on email channels, but disabled on all other channels.
Here is a list of some of Front’s popular integrations: