Fuze is a cloud-based unified communication platform for businesses of all sizes. It features audio and video conferencing, enterprise voice messaging, content sharing, group messaging, contact center management, and more. In this article, we cover Fuze reviews. Ready to get started? Request a demo.
Fuze pricing is not published on its website and is only available upon request. Similar providers offer pricing plans that cost around $10 to $100/month for packages with basic inclusions while more extensive ones cost $200 to $500-plus/month. Interested parties may contact Fuze’s sales team to obtain a customized quote based on their specific business requirements.
Ready to get started with Fuze? Request a demo.
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Summary of Positive Fuze Reviews
Users who gave positive Fuze reviews liked the convenience of setting up meetings from both their laptops and mobile phones. Many mentioned that it is an intuitive platform with many useful features such as call recording, screen sharing, and voicemail. Others appreciate the clarity and stability of its audio calls.
“Fuze is a complete UC [unified communication] solution for the small, medium, large, and enterprise businesses. It provides internal company chat, telephone calls, SMS [short message service], and video conferencing as well as desktop and screen sharing. The platform also runs on Windows, Mac, Linux, and any device that can launch the full Chrome browser. Fuze is easy to use, set up, and manage.”
—D. Skye Hodges
Summary of Negative Fuze Reviews
As of the date that this article was written (August 15, 2019), there are not many recent negative Fuze reviews online. However, some wished for more integration options and better customer service quality.
“Fuze’s technical support could run a tighter ship. Often, there is a lag in response. I have had to reiterate terms of our support contract when dealing with issues they did not think were their responsibility. They do, however, generally solve most issues satisfactorily.”
—Heidi Tilsch, Top Video Conferencing Software Picks From Fit Small Business
6 Best Video Conferencing Software for 2019: Video conferencing software helps business owners meet with clients, customers, and remote workers over the internet using computers or mobile apps when face-to-face meetings aren’t feasible. We looked at a range of video conferencing services and compared the top six to learn which services stood out and which is the best overall.
Check out the list below of some of Fuze’s features:
- Video conferencing
- High-definition audio
- Web conferencing
- Enterprise voice
- Group messaging
- Contact center management
- And more
How does Fuze keep its communication system secure?
All Fuze communications are secured via an industry-standard encryption tunnel. The system is also Health Insurance Portability and Accountability Act (HIPAA)-compliant.
Is Fuze GDPR-compliant?
The General Data Protection Regulation (GDPR) builds on many of the 1995 directive’s requirements for data privacy and security. The company ensures the privacy and security of customer information, including processes and safeguards relevant to personal data.
What are the system requirements to use Fuze?
The required operating system requirements are the following: Windows® 7 SP1, 8, 10 or later and Microsoft Visual Studio Tools for Office Runtime (VSTO).
Here is a list of some of Fuze’s popular integrations: