Genbook is an online appointment scheduling software that is ideal for use of different kinds of businesses such as salons, spas, medical, legal, and more. It offers users with solutions such as smart customizable calendar, email/SMS notifications, customer directory, staff logins, review management, and more. We compiled Genbook user reviews from around the web and determined that they generally have positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Genbook does well:
Users who recommended Genbook said that it is user-friendly and time-efficient to use. Some of them commended its efficiency in monitoring and managing appointments. Great customer service was also cited.
What Genbook does not do well:
Users who gave Genbook negative reviews said that there were occasional glitches on its notification features, causing missed appointments. Some users also commented that the cost is too expensive for small businesses.
Most Helpful Positive User Review
A user who left a positive review on GetApp said that she likes the fact that clients can schedule appointments and access the online booking calendar 24/7. She also commended the software’s ability to present an analysis of sales performance based on previous bookings.
Most Helpful Negative User Review
A user who left a negative review of Genbook on GetApp said that there are features that need improvements like the client reviews and ratings. He said that it can be a two-way process wherein business owners have the option to manually request for customer/client reviews.
Genbook has four subscription plans: 1 Staff Member ($39/month), 2-5 Staff Members ($79/month), 6-12 Staff Members ($119/month), and 13+ Staff Members (customized pricing). The only difference between the plans is the number of staff member allocation.
|1 Staff Member|
|2-5 Staff Members|
|6-12 Staff Members|
|13+ Staff Members|
Check out the list below of some of Genbook’s features.
- Unlimited Online Scheduling and Re-booking of Appointments
- Smart and Customizable Calendar
- Email and SMS Reminders
- Mobile App
- Customer Contacts
- SEO Optimization
- Client Reviews and Ratings
- Online and In-Store Payments
- Booking Buttons
- Staff Logins
- Social Media Marketing
- And More
Helpful Appointment Scheduling Resources
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Is there a free trial?
Yes. Interested users may avail of a 30-day free trial.
How do Genbook users organize customers’ contact information?
In the Genbook software, all the contact details of customers — their appointment histories, as well as special notes — are all found in one place for easy access.
How does Genbook help boost a business’ online presence?
Genbook connects your business to major search sites, social media, online directories, and local apps. The software has a subscription add-on option for SEO and social media marketing solutions to make this possible.
What types of businesses/service providers can benefit from Genbook?
Genbook caters to a vast range of business types including health, wellness, beauty, and professional local service providers. Under these categories are salons, spas, barber shops, massage, skin care, acupuncturists, chiropractors, eyelash, medical, tanning, photographers, legal services, and many more.
Genbook Overview Video
This video provides a tutorial on how to sync Genbook calendar to a user’s personal or business email.
When choosing an appointment scheduling software, it’s important that it integrates with other applications your business is currently using. Here is a list of some of Genbook’s popular integrations: