Genex Insights offers customer experience management solutions and market research services. Its customer experience platform enables users to manage cases, escalate issues, collect client data, and more. In this article, we cover Genex Insights reviews and pricing. Ready to get started? Request a demo.
Genex Insights Pricing
The Genex Insights pricing scheme for its customer experience management software is not published on its website. However, similar applications have monthly fees that range from $20 to $200-plus per user depending on the features included. Interested users may contact its sales team to request a customized quotation.
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Summary of Genex Insights Reviews
As of the date that this article was written (May 7, 2019), there are no up-to-date Genex Insights reviews online. If you are a past or current Genex Insights customer, leave a review to help other business owners who are deciding whether or not to use the software.
Genex Insights Features
Check out the list below of some of Genex Insights’ features:
- Case and escalation management
- Customer journey maps
- Customer satisfaction surveys
- Customer segmentation
- Data modeling for loyalty programs
- Interactive two-way SMS surveys
- And more
Genex Insights FAQs
Will Genex Insights allow me to collect client data from multiple channels?
Yes, it will. Genex Insights has an omnichannel platform that enables users to run customer surveys and collect client data from several digital channels.
How does its case and escalation management tool work?
Genex Insights’ platform includes an advanced case management solution that escalates customer cases to specific team members to ensure that issues are handled in a timely and consistent manner. Additionally, its case management tool is linked to its analytics function, enabling users to collect valuable insights from client complaints.
Genex Insights Alternatives
Have you read these Genex Insights reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Genex Insights competitors.