GetFeedback is a software that allows companies to create surveys that will help them gain meaningful feedback on their products and services. The software can also be used to determine key customer experience metrics, such as customer satisfaction and net promoter scores. We compiled GetFeedback user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User GetFeedback Reviews
What GetFeedback Does Well
Users who gave GetFeedback a positive review said that the software’s wide range of survey customization options makes generating meaningful feedback easier and faster. They also appreciated that it has a mobile responsive design.
What GetFeedback Does Not Do Well
Users who gave GetFeedback a negative review said that while the service is great, its price can be intimidating. They also cited that the reports generated are not as detailed as what they have seen in other software.
Most Helpful Positive User Review
One user who gave GetFeedback a positive review on GetApp said the customization features allowed her to play around with the design and questions to encourage more people to participate in the surveys. She also noted that because the surveys can be accessed on a mobile device, her company was able to generate more responses.
Most Helpful Negative User Review
One user who gave GetFeedback a negative review on G2 Crowd noted that the subscription prices can be off-putting especially for companies that are on a budget. However, he mentioned that while this is so, users certainly get what they pay for when they decide to sign up.
GetFeedback Pricing
GetFeedback offers four paid subscription plans: Professional (starting at $50/month), Advanced (starting at $150/month), Corporate (customized pricing), and For Salesforce (customized pricing). The main differences between the plans are the types of users for which they are designed and the number of accounts per subscription.
($/Month) | ||
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| Professional | ||
| Advanced | ||
| Corporate | ||
| For Salesforce |
GetFeedback Features
Check out the list below of some of GetFeedback’s features:
- Survey Design and Creation
- Survey Distribution
- Survey Analytics & Insights
- Survey Notifications & Actions
- Salesforce & Email Integrations
- And More
Helpful Survey Software Resources
How to Conduct an Employee Engagement Survey With Free Template – Check out this article where we explain how you can do an employee engagement survey within your company from start to finish (and what to do with the results).
How to Get Reviews on Amazon the Right Way – Customer feedback is important to improve your business operations — especially when you’re selling on Amazon. Read on to get ideas on how you can get reviews faster and maximize the positive reviews that drive product sales.
Small Business Software Survey: Key Findings About Small Businesses – Not sure about the type of software you need for your business? Check out this article for some insights on the types of software widely used by small businesses, the types used least often, and the most popular brands.
GetFeedback FAQ
Does GetFeedback offer a free trial?
Yes. GetFeedback offers a 14-day free trial period that showcases the software’s full capabilities, including a Salesforce integration. During this period, users get as many as 20 survey responses.
What are the limits to the number of surveys or responses users can create and receive?
Users can create an unlimited number of surveys regardless of their subscription. However, the number of responses received varies per plan. Professional and Advanced accounts get 1,000 and 1,500+ responses per month, respectively, while Corporate and Salesforce accounts have a customized response volume.
Does GetFeedback offer monthly or yearly payments?
The Professional and Advanced plans have monthly payment schedules, while the Corporate and Salesforce plans require an annual commitment.
GetFeedback Overview Video
This video provides an overall background on what GetFeedback can do to help individuals and companies understand a target demographic better so they can make profitable business decisions.
Popular Integrations
When choosing a survey software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of GetFeedback’s popular integrations:
- Salesforce Sales Cloud
- Salesforce App Cloud
- Campaign Monitor
Top GetFeedback Alternatives
Not sure if GetFeedback is the right fit for you? Read our reviews of all top survey software providers or check out one of these three GetFeedback competitors.
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Augusto Neris
Review SourceOrganic
Easy to create attractive questionnaires, templates. There is a mode for limited free use. There is a way to track the responses by email or other identifiers of each respondent. Technical support seems to be trying to be useful.
It is still possible that the survey requirements still new and some more technical / robust ones are not possible yet, but it seems that this is constantly changing. A new feature that we needed is to launch it in a week! Seriously.
There is no instant messaging / chat with technical support. Problems changing the password of the creator’s account. Technical support is not effective to solve some basic and continuous problems.
Patricia Carolina Fernandez Ruiz
Review SourceOrganic
I really love the interface to create surveys: it is very easy to use and they offer excellent templates that make my surveys look very personalized. Its design is magnificent.
I would love to have more integrations since it does not have instant messaging and does not have the option to choose the language. Sometimes adding large images with sufficient clarity is problematic.
This is undoubtedly the best tool for surveys. The GetFeedback surveys that we have been sending to our clients have been receiving rave reviews. Everyone loves the way they look. We love.
Claudio Antonio Rodriguez Cepeda
Review SourceOrganic
Easy to create attractive questionnaires, templates. There is a mode for limited free use. There is a way to track the responses by email or other identifiers of each respondent. Technical support seems to be trying to be useful.
There is no instant messaging or chat with technical support. Problems changing the password of the creator’s account. Technical support is not effective to solve some basic and continuous problems.
This is undoubtedly the best tool for surveys. It is incredibly easy to use and even more important, incredibly easy to complete for clients. Surveys work almost magically on every device. The customer service is exceptional.
Sophia Carson
Review SourceOrganic
I love how easy it is to use. There is nothing difficult about figuring out the ways to make a survey/dashboard.
I wish it was possible to delete or edit certain things. For example I would love the ability to move the picture to a different place on the page or delete a somewhat agree/disagree on some of the questions.
We use this for candidate experience. We have just begun using it, but I am hoping it helps with our response rate.
Review SourceOrganic
William Tyree
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
GetFeedback is extremely useful for market research, querying customers about their sales and support experience (net promoter score), and capturing data from stakeholders for a variety of projects. I started using GetFeedback because it was the only tool with a truly solid Salesforce integration, but it also has a terrific UI.
GetFeedback does everything we need it to.
Creative ways to leverage Salesforce marketing and sales clouds with GetFeedback data. For example, it’s possible to use Pardot to automate internal notifications when customers complete surveys. An idea lab to give new Salesforce customers more examples would be helpful.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.