GetFeedback is a software that allows companies to create surveys that will help them gain meaningful feedback on their products and services. It helps users determine key customer experience metrics, such as customer satisfaction and net promoter scores. This article covers GetFeedback reviews and pricing. Ready to get started? Get a free trial.
GetFeedback offers four paid subscription plans: Professional (starting at $50/month), Advanced (starting at $150/month), Corporate (customized pricing), and For Salesforce (customized pricing). The main differences between the GetFeedback pricing options include the number of responses per month, accounts per subscription, and type of user, as well as access to premium features such as Salesforce integration.
Number of Responses Per Month
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Top Survey Software 2019
Summary of Positive GetFeedback Reviews
Users who gave positive GetFeedback reviews online said that the platform has everything needed to start creating surveys and that they are aesthetically well-designed. They also added that the interface is well-developed and that it is easy to customize.
“GetFeedback is extremely useful for market research, querying customers about their sales and support experience (net promoter score), and capturing data from stakeholders for a variety of projects. I started using GetFeedback because it was the only tool with a truly solid Salesforce integration, but it also has a terrific user interface.”
Summary of Negative GetFeedback Reviews
As of the date that this article was written (August 8, 2019), there are not many up-to-date negative GetFeedback reviews online. Some users, however, reported that it is time-consuming to adapt it to different channels. Some also reported glitches in the software and difficulties in deleting or editing certain things.
Top Customer Feedback Picks From Fit Small Business
6 Best Customer Feedback Software: Customer feedback software automates the feedback process for consistent results by collecting shopper insights and delivering those insights to the business owner. The best programs are affordable, collect feedback across multiple channels, and provide businesses with actionable insights. We examined dozens of customer feedback programs with features like these to arrive at the best overall.
Check out the list below of some of GetFeedback’s features:
- Survey design and creation
- Survey templates
- Survey distribution
- Analytics and insights
- Notifications and actions
- Salesforce integration
- And more
How do I distribute GetFeedback surveys to my customers?
GetFeedback surveys can be shared using a URL link, or through email, short message service (SMS), web overlay, or Salesforce chat. It may also be embedded in the user’s website.
What does the Actions feature do?
Actions is a feature that empowers users to take immediate action on the customer feedback by setting a task in Salesforce or setting up custom email alerts for the user and their team.
Here is a list of some of GetFeedback’s popular integrations: