Gladly is a customer service software that allows businesses to provide support to their clients across multiple channels. Its features include a cloud-based programmable interactive voice response (IVR), multi-language answers, call recordings, and more. In this article, we cover Gladly reviews and pricing. Ready to get started? Request a demo.
Gladly pricing is not readily available on its website. Pricing for similar providers can range from $24 to $190/agent/month for those with basic functionalities; while the more extensive ones can cost $2,500 to $5,000/month. Interested users may contact Gladly’s sales team to obtain a customized quote based on their specific business requirements.
Ready to get started with Gladly? Request a demo.
Top Customer Service Software 2019
Summary of Gladly Reviews
As of the date this article was written (Sept. 11, 2019), there are no up-to-date Gladly reviews available online. If you are a past or current Gladly customer, leave a review to help other business owners who are deciding whether or not to use the software.
Our Top Customer Service Software Picks
6 Best Customer Service Software for 2019: Customer service software allows businesses to resolve and respond to customer issues and questions. Customer support software features like chat, knowledgebase, and ticketing allow you to handle inquiries and issues more efficiently. In this article, we evaluated several options based on ease of use, affordability, and customer service specific features and came up with the top six.
Check out the list below of some of Gladly’s features:
- Customer routing
- Help center
- Agent controls
- Programmable IVR
- Reporting and documentation
- Flexible deployment
- Multi-language answers
- And more
What communication channels are available in Gladly’s software?
Gladly’s customer service software includes built-in communication like voice, SMS, email, webchat, and social media so its users can provide support to their customers through any channel.
On which browsers does the Help Center run?
Gladly’s Help Center feature can run on the most updated versions of Google Chrome, Mozilla Firefox, Safari, Internet Explorer, and Microsoft Edge.
Here is a list of some of Gladly’s popular integrations: