Go Answer is a contact center software that enables businesses to take calls at any time of the day to provide better customer service. Its services include email responses, customer support ticketing, live web chats, and more. In this article, we cover Go Answer reviews and pricing. Ready to get started? Get a free quote.
Go Answer Pricing
Go Answer pricing is currently not published on its website. According to a third-party website, it offers a pay-as-you-go plan for $50/month plus $1.15/minute of calls, and packages that cost $110 to $4,200/month depending on the number of minutes. All plans require a one-time setup fee of $75.
Go Answer Pricing also offers the following add-on features, which users may avail of at an additional fee per month: Interactive voice response menu ($.015/minute), sub-accounts ($10/month), and additional phone numbers ($10/phone number/month).
Interested users may contact Go Answer’s sales team to request a customized plan based on their specific business requirements.
Ready to get started with Go Answer? Get a free quote.
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Summary of Positive Go Answer Reviews
Users who gave positive Go Answer reviews online commented that it provides efficient call center service infrastructure regardless of the complexity of calls. They noted that the service it provides is of high quality and that its onboarding process was easy. They also liked that its team is professional and easy to deal with.
One user who gave a positive Go Answer review on Trustpilot commented that the agents working with them were kind, critical-thinking, self-motivated, and hardworking. She added that it provides dedicated agents who handle incoming calls efficiently and effectively.
Summary of Negative Go Answer Reviews
As of the date this article was written (Oct. 7, 2019), there are no up-to-date negative Go Answer reviews online. Some users, however, commented that its virtual receptionists need improvement, and often mispronounce requests and messages.
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Go Answer Features
Check out the list below of some of Go Answer’s features:
- Bilingual inbound support
- Live answering
- Message taking
- Customer support tickets
- Live web chat
- Outbound services
- Legal intake
- And more
Go Answer FAQs
What are Go Answer’s inbound and outbound services?
Go Answer provides users with major inbound call center services, which include the following: live answering, message taking, customer service, FAQs, customer retention, call patching, email and text message notifications, and client portals. It also engages in outbound calling campaigns, but only on a case-by-case basis.
Can I use a scheduling software alongside Go Answer?
Go Answer users can use the scheduling system by Google Calendar. It can also use other scheduling software on a case-by-case basis.