Google Drive is a document management cloud service from Google designed for personal or business use. It allows users to store files in the cloud, sync content across different devices, and facilitate collaborative editing of documents, spreadsheets, and presentations. We compiled Google Drive user reviews from around the web and determined that they have generally positive ratings. We also compared the most popular pricing options for small business owners.
Google Drive Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What Google Drive does well:
Users who left a positive review of Google Drive said that they like that it allows for synchronous collaborative work. They said that it makes working with multiple people (whether for work or for class) a whole lot easier — back-and-forth emails are reduced and meeting in-person is no longer necessary.
What Google Drive does not do well:
Users are generally happy with Google Drive, but some users said that converting Word doc files to Google doc files affects the original formatting. Some mentioned that the user interface and design could be improved.
Most Helpful Positive User Review
A user who is in the property management business gave Google Drive a positive review on TrustRadius, saying that they use the service primarily to instantly update their vacancy list. She said that it works great in informing all of their team members of any change to a property status real time, which is crucial in their day-to-day operations.
Most Helpful Negative User Review
One user who left a review of Google Drive on G2 Crowd said that while it’s very easy to use, converting to and from MS Word or Pages can dramatically change the composition of the files. She also said that moving files from folder to folder is not easy as it should be.
Google Drive User Reviews from Around the Web
Here are a few other resources for finding helpful Google Drive customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average Rating as of November 9, 2017
Google Drive Pricing
Google Drive has six plans that are based on the amount of storage space a user needs. Prices for these plans range from $0 to $299.99 per month. The free plan comes with up to 15GB of storage, while the premium plans can accommodate 100 GB to 30 TB of file capacity.
Google Drive can handle any kind of file — documents, photos, movies, music, and more. All of your files can also be made accessible to all of your devices, as long as they are connected to the same Google account.
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