GoSquared is an integrated live chat, analytics, and automation software that allows users to engage and communicate with customers browsing their website. Its features include intelligent chat, conversation transcripts, real-time analytics, customer intelligence, and more. In this article, we cover GoSquared reviews and pricing. Ready to get started? Get a free trial.
GoSquared pricing is divided into four plans: Live Chat ($0-$99+/month), Analytics ($0-$299+/month), Suite ($79-$179+/month), and Enterprise (custom priced). The main differences between the plans include the maximum volume, number of projects, and kind of application programming interface (API) access as well as access to premium features such as GoSquared branding removal and live translate.
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Summary of Positive GoSquared Reviews
Users who gave positive GoSquared reviews online liked its features and integration options, saying the app is easy to set up and navigate. They particularly liked its website analytics and Smart Groups feature because it enables businesses to build better relationships with their customers. They also appreciated its user interface and said that it provides them with good user experience.
“GoSquared is extremely useful for market research, querying customers about their sales and support experience (net promoter score), and capturing data from stakeholders for a variety of projects. I started using GoSquared because it was the only tool with a truly solid Salesforce integration, and it also has a terrific user interface.”
Summary of Negative GoSquared Reviews
As of the date that this article was written (August 9, 2019), there are not many up-to-date negative GoSquared reviews online. Some users, however, wished for the mobile version to be improved and for the program to have more updates and improvements. Others noted that its pricing is quite steep.
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Check out the list below of some of GoSquared’s features:
- Intelligent live chat
- Real-time website analytics
- Mobile apps
- Customer relationship management (CRM)
- Live translation
- Conversation transcripts
- Customer Data Hub
- And more
GoSquared Frequently Asked Questions (FAQs)
What is a profile?
A profile is a contact or customer that users choose to store in the GoSquared Customer Data Hub. The user can see their information and what they have been browsing. A profile may be created when someone becomes a customer of the user or when a visitor starts a live chat.
What is the Customer Data Hub?
The Customer Data Hub is an add-on tool where all data on the user’s website is located. It contains the visitors, users, and customers as well as every action, pageview, and attribute of the user’s website.
Here is a list of some of GoSquared’s popular integrations:
4.7 out of 5 stars
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4.9 out of 5 stars