GoSquared is an integrated live chat, CRM, and analytics software that allows users to engage and communicate with customers browsing their website. Its features include intelligent chat, conversation transcripts, marketing automation, customer intelligence, and more. We compiled GoSquared user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What GoSquared does well:
Users who gave GoSquared a positive review said that its simple interface makes it easy to use. They also said that the tool provides a convenient way for them to view customer information such as location, in real time.
What GoSquared does not do well:
Most Helpful Positive User Review
A user who left a positive review of GoSquared on Capterra said that the app helps them understand their customers’ interests better and have the chance to interact with them wherever they are due to its cloud-based nature. He shared that he was able to convert a visitor into a customer while he was comfortably hanging out at a pub.
Most Helpful Negative User Review
A user who left a negative review of GoSquared on Trust Radius said that the data shown on the app’s dashboard is sometimes not that insightful — e.g. it is hard to determine the most popular pages because the same page is shown multiple times. He added that the analytics of the app could be more robust to include data correlation, conversion funnels, and more.
GoSquared offers three subscription plans: Early Stage ($49/month), Teams ($99/month), and Enterprise (customized pricing). The main differences between the plans are the maximum number of contacts and access to premium features such as Salesforce integration, unlimited projects, and more.
Check out the list below of some of GoSquared’s features.
- Intelligent Live Chat
- Real-time Website Analytics
- Marketing Automation
- Third-Party App Integrations
- Mobile Apps
- Customer Intelligence
- Robust APIs
- Live Translation
- Conversation Transcripts
- Saved Replies
Helpful Live Chat Software Resources
6 Best Live Chat Software for Small Business for 2018: Zendesk vs GoSquared vs Pure Chat vs Other Top Options — We took a closer look at six of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing customer’s concern at the first point of contact is a key performance indicator. Read on to learn nine ways to use live chat to achieve this.
Top 27 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 27 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does GoSquared offer a free trial?
Yes. Interested users can sign up and try GoSquared’s Teams plan for 14-days before deciding to subscribe.
Do I need to submit my credit card details for the free trial?
No. You only need to enter your information here to test out GoSquared.
How can I book a free demo of GoSquared?
Enter your information and submit this form to schedule a customized demo of GoSquared.
GoSquared Overview Video
This video provides an overview on what GoSquared can do to help businesses get more online visitors and turn them into customers.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of GoSquared’s popular integrations: