GovQA offers a suite of public safety, engagement, and compliance solutions for the government sector and educational institutions. Its CRM/311 platform enables city and state agencies to manage citizen interactions across communication channels. In this article, we cover GovQA reviews and pricing. Ready to get started? Request a demo.
Summary of GovQA Reviews
As of the date this article was written (March 11, 2019), there are no up-to-date GovQA reviews online. If you are a past or current GovQA customer, leave a review to help other business owners who are deciding whether or not to use the software.
The GovQA pricing details are not published on its website. However, similar software with basic functionalities cost around $10 to $40 per month, while the more extensive ones cost around $50 to $100 and more per month. Interested users may contact its sales team to request a customized quotation.
Ready to get started with GovQA? Request a demo.
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Check out the list below of some of GovQA’s features:
- Comprehensive web portal
- Customize call center work by department
- Dashboards and reports
- Knowledge base with auto-change functionality
- Service request management with auto-routing tools
- Rules and workflow management
Can it capture requests from any communication channel?
Yes, it can. GovQA’s CRM/311 can capture requests made from the web, phone, voicemail, email, and mobile devices.
Can government offices & state agencies use it to keep their stakeholders informed of the latest announcements?
Yes, they can. Government offices and state agencies may utilize GovQA’s CRM/311 to keep their stakeholders informed 24/7. It also enables users to create an auto-directory of announcements for citizens’ perusal.