Grasshopper is a virtual phone system that allows small business owners to have a professional phone number that can be used on existing landlines or cell phones. We’ve named Grasshopper as the best virtual phone number provider for small businesses because they balance a low-cost solution with the features and customer service businesses need. Click here to try Grasshopper with a 30-day money back guarantee.
Summary of Grasshopper Reviews
What Grasshopper does well:
Users who gave Grasshopper positive reviews like that the software is easy to setup and use. A lot of users also find the pricing affordable and the overall service reliable.
Grasshopper also makes it easy to search for toll-free vanity numbers unique to your business. Click here to type in your business name or a related keyword, and instantly see available phone numbers.
What Grasshopper does not do well:
Users who gave Grasshopper negative reviews commented on the inefficiency of the company’s customer support. Some users also said that they didn’t get what they were promised during the sales process.
Most Helpful Positive User Review
“I found the setup of the Grasshopper phone line to be very easy. My client calls go to that line and the voicemail is reliable. I also use the texting capability, and while that has minor issues, it has allowed me to text with my clients as well. I also like the online portal and the app. Both are easy to use and reliable.”
Most Helpful Negative User Review
“They promise the world, they YES you to death, get you to sign up. Then when trying to implement what you told them you wanted to do in the first place, it’s a nightmare. They go from saying “yes,” to “it can’t be done,” to them not understanding the simple concept that I explained from day one. Had my number already ported to them, and now I’m back to starting point! Waste of time, money, energy! Asked for a supervisor to call me. 2 days later and nothing!”
Grasshopper has three subscription options: Solo ($29/month), Partner ($49/month), and Small Business ($89/month). The main differences between the plans are the number of extensions that are included and the number of phone numbers you receive. All plans include unlimited call handling and minutes, but only the Small Business plan has the Voicemail Transcription feature.
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Check out the list below of some of Grasshopper’s features.
- Custom Main Greeting
- Unlimited Call Handling
- Call Forwarding
- Call Screening
- Inbound Fax
- Voicemail Fax to Email
- Business Texting
- Wifi Calls
- iPhone and Android Apps
- And More
Want to really make your virtual phone number stands out? This tool from Grasshopper allows you to create a unique vanity 800 number for your business. Once you’ve found a number you like, you can purchase it directly from Grasshopper.
Helpful VoIP Software Resources
RingCentral vs Grasshopper: Who’s the Best in 2017 – Check out the similarities and differences of the two of the bigger players in the small business VoIP field.
Best Vanity Phone Number Provider for 2017 – Learn about the most popular vanity phone number providers and see what options are available at different price points.
Best VoIP Phone for Business 2017: Grandstream vs Cisco vs Polycom – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Grandstream vs Cisco vs Polycom to help you determine which VoIP phone will be best suitable for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
Can I try or demo the software for free?
There was no mention of a free trial or product demo on Grasshopper’s website.
Is there a contract that I need to sign?
No. There are no long term contracts and users can cancel or upgrade their plans anytime.
Overview of Grasshopper Video
This video shows how Grasshopper phone system works.
When choosing a VoIP software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Grasshopper’s popular integrations.