Grasshopper is a virtual phone system that allows small business owners to have a professional phone number that can be used on existing telephones or cell phones. We compiled reviews from our own website plus user reviews from around the web to determine what Grasshopper customers think about the company. We also compared the most popular pricing options for small business owners.
Grasshopper User Reviews
Call Quality: Fair
Customer Service: Poor
Summary of Grasshopper Reviews
We scoured hundreds of reviews and found that Grasshopper has generally positive ratings. Here’s what we found:
What Grasshopper does well:
From the reviews we read, most customers seemed satisfied with Grasshopper’s pricing, citing that the price is right for the service provided. Most users also seem to agree that it’s easy to get ahold of customer service, and that the support is fast and friendly.
What Grasshopper does not do well:
Negative reviewers had a difficult time setting up the phone system. Many complained that it was confusing to record voicemails and to get the call forwarding set up properly. A few also claimed that once they decided to cancel, it took days or even weeks for them to get their phone number back from Grasshopper.
Most Helpful Positive User Review
“Very happy with them. Everything we need, nothing we don’t as a digital start-up. The vast majority of our incoming contacts are email, but we’ve got a professional, toll-free vanity number that looks professional and works well for our large enterprise customers and prospects. Very friendly and attentive account management and customer service. Strong standard feature set, and flexible, reasonably priced optional add-ons to meet your needs, like voicemail transcription, professional voicemail recordings, dial-by name directories, routing to personal numbers, and a dead simple interface for configuring.”
Most Helpful Negative User Review
“Installation was not user friendly, required multiple conversations with tech support. It turned out that their text messaging was not working at the time when we signed up, despite the feature being listed. We experienced nothing but problems with the functionality of the product. Then, when we tried to cancel the service, we have been unable to get our phone number released by Grasshopper and back to our service. We are not receiving our voicemails or texts for the last two weeks. The only part of this that was easy was getting grasshopper to set up the phone number in the first place; they were great getting the service changed from T-Mobile. But getting it back again has been impossible.”
Other Grasshopper Reviews From Users Around the Web
Here are a few other resources for finding helpful Grasshopper customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|User Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|4 out of 5||23 Reviews||Good|
|4.72 out of 5||43 Reviews||Good|
|3 out of 5||108 Reviews||Fair|
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users, and asks specific questions that most respondents gave well thought out answers to. However, they don’t have that many total reviews.
- Better Business Bureau verifies that the reviewers are current users. However, the average rating is a composite score of the user reviews plus the BBB A+ rating, so it’s not truly reflective of how Grasshopper users feel.
- Virtual Phone System Reviews has a ton of recent reviews from customers. Unfortunately, they allow people who work for Grasshopper to leave multiple 5 star reviews, which makes the average review less authentic. Luckily, it’s easy to sort out the user reviews from the employee reviews.
|Pay As You Grow Plan||Ramp Plan||Grow Plan|
|Price||$12 per month||$24 per month||$49 per month|
|Number of Calling Minutes||6¢ per minute. Example: $6.00 for 100 minutes.||500 minutes (included in plan)||2,000 minutes (included in plan)|
|Amount of Phone Numbers||1 Toll Free or Local Number||1 Toll Free or Local Number||2 Toll Free or Local Numbers|
|Number of Extensions||Unlimited||Unlimited||Unlimited|
|Customer Support||Email, support center, and 24/7 phone support||Email, support center, and 24/7 phone support||Email, support center, and 24/7 phone support|
Grasshopper has 4 subscription options, ranging in price from $12-$199 per month. The main differences between the plans are the number of minutes that are included and the number of phone numbers you receive.
In the chart, we compared a few of the most important features between the three plans we feel are most suitable for small business owners.
Best Pricing Option for Small Business Owners
The Pay As You Grow Plan is great if you don’t think you’ll be using the phone much, but just need a professional number to put on your website and business cards. Choosing between the other two options depends mostly on how many minutes you think your business needs. A good thing about Grasshopper is that you can change plans at any time if you feel like you need more or fewer minutes.