Grasshopper is a VoIP system that allows small business owners to have a professional phone number that can be used on existing landlines or cell phones. We’ve named Grasshopper as the best virtual phone number provider for small businesses because they balance a low-cost solution with the features and customer service businesses need. Click here to get started with Grasshopper.
The Grasshopper pricing scheme covers three subscription options: Solo ($29/month), Partner ($49/month), and Small Business ($89/month). Users who subscribe to annual plans get discounted rates. The main difference between the plans is the allocation of phone numbers and extensions.
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Summary of Positive Grasshopper Reviews
Users who gave Grasshopper a positive review said that it is user-friendly and that setting it up was a breeze. Some mentioned that its pricing plans are affordable, especially for small businesses.
“I found the setup of the Grasshopper phone line to be very easy. My client calls go to that line, and the voicemail is reliable. I also use the texting capability, and while that has minor issues, it has allowed me to text with my clients as well. I also like the online portal and the app. Both are easy to use and reliable.” ―Denise Holland
Grasshopper also makes it easy to search for toll-free vanity numbers unique to your business. Click here to type in your business name or a related keyword, and instantly see available phone numbers.
Summary of Negative Grasshopper Reviews
Users who gave Grasshopper a negative review complained about the support team’s poor service. Some others mentioned experiencing audio quality problems, as well as minor issues with its texting functionality and voicemail to email transcription features.
“Customer service was pretty dismal. As the Executive Assistant for an SMB, I was in charge of dealing with the extensions, voicemail greetings, and so forth for the company using Grasshopper. During one support call, I had a pretty good experience, but the second one was all downhill, with difficulty understanding the agent’s accent and a lack of resolution of the issue.” ―Jesika Babylon
Check out the list below of some of Grasshopper’s features:
- Business phone number and extensions
- Call transfers and call forwarding
- Custom greetings and business texting
- Mobile and desktop apps
- Reporting tools
- VoIP and Wi-Fi calling
- And more
Want to really make your virtual phone number stand out? This tool from Grasshopper allows you to create a unique vanity 800 number for your business. Once you’ve found a number you like, you can purchase it directly from Grasshopper.
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Frequently Asked Questions Ask the Experts
What is included in the free trial?
Grasshopper’s seven-day free trial includes one phone number, three extensions, 100 business talk minutes, and 100 business texts.
Can I add more phone numbers and extensions to my plan?
If you exceed your plan’s phone number and extension limits, then you may request for additional numbers. However, you will be charged with a small fee. Contact Grasshopper’s sales team to request for pricing details.
Here is a list of some of Grasshopper’s popular integrations:
Disclaimer: The following information was provided by Grasshopper and does not necessarily reflect the views of FitSmallBusiness.com.
What is Grasshopper?
Grasshopper provides small businesses with pure, professional communication. The virtual phone system designed for entrepreneurs and small businesses, works like a traditional phone system, but requires no hardware or complicated systems. By choosing from their inventory of vanity, toll free and local phone numbers, small businesses can create their own identity, build their brand, or establish ties with a local community.
The mobile and desktop apps allow users to communicate from wherever business happens – on their cell phone, in the office, or at home. The apps’ robust set of features enable users to provide extensions for each department or employee on the team, record custom greetings, make calls over VoIP and WiFi and much more.
Grasshopper News & Activity
Grasshopper recently introduced a 7-day trial, which allows users to try Grasshopper for free with no credit card commitment. The free trial includes 1 phone number and 3 extensions, 100 Business Talk Minutes, 100 Business Texts. It’s all the same features you would get with the full version of Grasshopper!
Grasshopper Named a Leader on G2 Crowd’s VoIP Category
Grasshopper has been honored for excellence based on reviews and feedback within G2 Crowd’s VoIP category. Grasshopper is a leader on the winter 2019 Small-Business Grid® Report for VoIP and the #2 solution on G2 Crowd’s VoIP Results Index: Small-Business.
Grasshopper Customer Service
Customers can contact us 24/7 via phone (800-820-8210), visit our support center, Blog or online academy to help teach skills in starting and growing your new business.
What makes Grasshopper stand out from the competition?
Grasshopper serves small businesses who need business telephone and unified communications solutions. Need a second business line and don’t want to carry two phones? Need a phone system with dedicated private lines, extensions and customized greetings? We’ve got you covered. Keep your business and personal communications separate. Your phone number is your business identity – we’ve got what you need with local, toll-free or vanity numbers. From solo entrepreneurs to mature small businesses, our solution works for you in an office, job site or in the field. Use your own hardware with reliable cloud telephony.
Frequently Asked Questions Ask the Experts