Groove is a help desk software that allows users to manage their online customer support. It is a ticketing system designed for startups and small businesses to facilitate sales team productivity with email integration, analytics, account-based selling tools, and app integrations. We compiled Groove user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
Summary of User Reviews
What Groove does well:
Users who gave Groove a positive review said that the system is simple, easy to use, and has a clean user interface. They also love the accuracy it provides in answering customers’ concerns and inquiries through its knowledge base and canned responses.
What Groove does not do well:
Users who gave Groove a negative review said that the software responds slowly sometimes.
Most Helpful Positive User Review
One user who gave Groove a positive review on Capterra said that it is easy to set up and that it gives them the ability to customize their branding. She also added that the Knowledge Base is really helpful in answering their customers concerns immediately.
Most Helpful Negative User Review
One user who left critical feedback of Groove on Capterra said that the software seems to be laggy as the email load increases to significant levels.
Groove has two subscription options: Monthly ($22/agent/month) and Yearly ($228/agent, which amounts to $19/agent/month). Both plans give users access to all of Groove’s features. An agent refers to any user who is provided their own login. Interested users can avail of a 30-day free trial with access to all the features of Groove.
($ per Agent/Month)
*The yearly fee is billed on a lump sum once a year.
Check out the list below of some of Groove’s features.
- Email Integration
- Ticket Management System
- Knowledge Base
- Support Widget
- And More
Helpful Help Desk Software Resources
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How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to set up and manage your own helpdesk, and how to choose the right helpdesk software for your business.
Best Help Desk Software for Small Businesses in 2017 – Here, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
How does the free trial work?
Once a Groove account is created, users can then add agents as many as they want. Users can access Groove for free for 30 days.
Can I use a single Groove account for multiple companies?
Yes. Users can create separate mailboxes for each email domains as many as needed.
Groove Overview Video
This video provides an overview on how Groove can help businesses grow their support staff and deliver personal support to every customer while increasing their sales.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Groove’s popular integrations:
- Campaign Monitor
- Constant Contact
- And More