Groove is a help desk software that allows users to manage their online customer support. It is a ticketing system designed for startups and small businesses to facilitate sales team productivity with email integration, analytics, account-based selling tools, and app integrations. We compiled Groove user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
Summary of User Reviews
What Groove does well:
Users who gave Groove a positive review said that the system is simple, easy to use, and has a clean user interface. They also love the accuracy it provides in answering customers’ concerns and inquiries through its knowledge base and canned responses.
What Groove does not do well:
Users who gave Groove a negative review said that the software responds slowly sometimes.
Most Helpful Positive User Review
One user who gave Groove a positive review on Capterra said that it is easy to set up and that it gives them the ability to customize their branding. She also added that the Knowledge Base is really helpful in answering their customers concerns immediately.
Most Helpful Negative User Review
One user who left critical feedback of Groove on Capterra said that the software seems to be laggy as the email load increases to significant levels.
Groove has two subscription options: Monthly ($22/agent/month) and Yearly ($228/agent, which amounts to $19/agent/month). Both plans give users access to all of Groove’s features. An agent refers to any user who is provided their own login. Interested users can avail of a 30-day free trial with access to all the features of Groove.
($ per Agent/Month)
*The yearly fee is billed on a lump sum once a year.
Check out the list below of some of Groove’s features.
- Email Integration
- Ticket Management System
- Knowledge Base
- Support Widget
- And More
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How does the free trial work?
Once a Groove account is created, users can then add agents as many as they want. Users can access Groove for free for 30 days.
Can I use a single Groove account for multiple companies?
Yes. Users can create separate mailboxes for each email domains as many as needed.
Groove Overview Video
This video provides an overview on how Groove can help businesses grow their support staff and deliver personal support to every customer while increasing their sales.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Groove’s popular integrations:
- Campaign Monitor
- Constant Contact
- And More
Top Groove Alternatives
Disclaimer: The following information was provided by Groove and does not necessarily reflect the views of FitSmallBusiness.com.
What is Groove?:
Groove is the better way to support your customers. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove helps you turn your customer interactions into meaningful conversations and stronger relationships.
The platform was founded by Alex Turnbull in 2011 with the goal to empower teams big and small to provide personal support at scale. Today, Groove is trusted by more than 8,000 businesses using it to support over 50 million people worldwide. Whether you’re ready to move on from email, or you’re fed up with complicated help desk software, Groove is the solution that will make your support team more productive and your customers happier.
News & Activity:
- The Rebirth of Groove (and the Next Stage in our Startup Journey)
- Groove 2.0 – Helping teams provide personal support at scale
- Best Help Desk and Live Support Software for eCommerce Companies
- Groove: Help Desk Software That Works Like Gmail
Our friendly and caring support team is available during business hours to help you with any problems or questions. We also offer online demos where one of our customer success experts shows you
how Groove can simplify your support.
Groove is the long-awaited alternative to overly complicated and overpriced help desk software available on the market. With just a few clicks, companies can set up and organize their inbox on the platform. With the recent launch of Groove 2.0, we have also introduced some new game-changing features for better collaboration, resolution, and improved insights.
The new Reporting product gives teams an unparalleled overview of their performance. Companies can get an instant look into their support flow and team’s performance, and analyze how well their knowledge base is doing as a self-help resource.
The new Knowledge Base was build from the ground up with an idea of creating the best help docs option on the market. It is fully optimized for mobile, SEO, and open graph. It supports WYSIWYG-based rich text editing, making building UX-friendly and branded KBs easier than ever.
A similar level of customizability has been also applied to the Inbox product. With resizable panes, quick folders, and color coding for tags, Groove’s Inbox allows agents to customize their individual views so that it’s easy to prioritize what’s most important while working in a comfortable view.
We have also introduced new integrations which will help customers who are already using tools such as Stripe, Trello, Shopify or Mailchimp get their work done faster.