Guru.com is a freelancing marketplace where buyers can hire freelancers from various industries to perform certain tasks and jobs.
We complied reviews from our own website plus user reviews from around the web to determine what Guru.com customers think about the company. We also covered the fees associated with hiring a freelancer through the platform.
Guru.com Customer Reviews
Freelancer Quality: Bad
Ease of Use: Bad
Customer Service: Bad
Summary of User Reviews
We scoured hundreds of reviews and found that Guru.com has generally negative ratings. Here’s what we found:
What Guru.com does not do well:
Buyers complained about the platform’s escrow system, which works in favor of the freelancers. On the website, clients need to deposit the pay through the escrow system before freelancers start working. However, this escrow service only holds the money for a specific amount of time before getting automatically sent to the freelancer, even if the freelancer did not deliver the work promised.
What Guru.com does well:
Most positive reviews came from freelancers. For them, while the volume of jobs available at Guru.com is less compared to other freelancing websites, the jobs on the website have a higher quality, with better pay.
Most Helpful Negative User Review
“As an employer I just wanted some interior design work done. The website encouraged me to place money in “Safepay.” The freelancer puts in a low bid, makes up some background and never delivers anything but tells you it’s just about complete. They then wait for the automatic payment time to expire and then the money is transferred to the freelancer automatically. These freelancers really know how to game the system. Guru suggested that I try to negotiate a return with the freelancer. Ya, like that’s going to work. This site is really a scam – if you really want to find legitimate freelancers look elsewhere.”
— Mark Crowley
Most Helpful Positive User Review
“Guru has been around for quite a while, and between myself and my friends I can state that the only clients that I’ve gotten from on Guru were high quality clients. However, the downside to this is that I have received very few clients, at all. In fact, I receive about 1 client per 1-3 months. So, it has yet to achieve that level of continual clientele for freelancers, while maintaining the high quality bidding war and high quality clientele.”
— Anthony Krauch
Other Guru.com User Reviews From Around the Web
Here are a few other resources for finding helpful Guru.com customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Feb. 1, 2017
How We Determined Quality of User Review Websites
- SiteJabber has a good review system, where you can rate the company on several different aspects like value, service, quality and more. The website also has a good number of reviews.
- TrustPilot has several reviews on the Guru.com platform, and the website does its best to validate the reviews. The service being reviewed can also reply to the different reviews and solve complaints.
- BBB is a dependable consumer protection watchdog. Users can also leave complaints on the website so that the company in question can be investigated.
|Transaction Fee||4.95%-8.95% deducted from freelancer earnings|
|Handling Fee (when paying invoices)||2.5%|
Small businesses can post jobs on the platform for free. They need to pay 2.5% handling fee each time they pay an invoice for a job done. However, they can take advantage of a 3.5% cash back when paying via e-check or wire transfer.