Gusto is a payroll processing software that allows small businesses to streamline their payroll, track worked hours, manage employee benefits, and compute payroll taxes. We compiled Gusto reviews from our website and around the web and found that it has mainly positive ratings. We also shared its available subscription options.
Pricing & Features
Summary of Gusto User Reviews
What Gusto does well:
According to positive reviews online, Gusto has a user-friendly interface on both its mobile and desktop versions. Others like that it syncs seamlessly with their accounting software. Some users are also pleased with the payment automation process.
What Gusto does not do well:
According to negative reviews online, Gusto’s direct deposit option takes too long and can sometimes delay the payment processing for employees. Some users complained that the pay cycle is not fully customizable, which means that you have to follow Gusto’s suggested payment cycle.
Most Helpful Positive User Review:
“I absolutely love Gusto. I have used several payroll companies over the years and this is the first one that actually gets it right the first time, saves me hours each week, and is very easy to use. The interface is very user friendly and the customer service is fantastic. It also syncs with my accounting software so my payroll is itemized and recorded automatically. It also computes and pays my workers comp each week so I don’t need to deal with that audit at the end of each year. My very favorite thing is the ability to have my new employees on-board themselves so all I do is enter their name and email address, and they do the rest.”
— Beth Maeyer
Most Helpful Negative User Review:
“The direct deposit portion of the software. Direct deposit processing time in insanely long. Because of the holiday this Friday, I will be required to process payroll 2 days prior to the end of the pay period to ensure it makes it into my employee’s accounts on time. This is a little absurd. Intuit was able to process payroll with next day deposits. Gusto is also not very flexible with actual pay periods. If you have a custom or unusual pay cycle, then this probably won’t work for you. The system is fairly rigid and requires you to use their lead times.”
— Tyler Byrd
Gusto offers three pricing plans: Core ($6/user/month + $39 Base Fee), Complete ($12/user/month + $39 Base Fee), and Concierge ($12/user/month + $149 Base Fee). The main difference between the plans is the inclusion of additional features such as employee onboarding, paid time-off requests, access to certified HR pros, and more.
They also offer a one-month free trial for those who want to try their services before paying for a subscription.
Check out the list below of some of Gusto’s features.
- Automated payroll filings and tax payments
- Unlimited payrolls
- W-2s and 1099s
- Direct deposit
- Payroll on Autopilot®
- Multiple state access
- Hourly and salaried employees
- Net-to-gross calculations
- Contractor payments
- Payroll reports
- Time tracking integrations
- Accounting integrations
- Federal R&D Tax Credit
- Employee management
- Digital signatures
- And more
Useful Gusto Resources
How To Do Payroll: The Ultimate Guide – Do you want to know how to do payroll for your employees? Are you interested in learning about the specific details of payroll processing? Check out our ultimate guide to learn how to do your own payroll management.
How to Do Payroll Accounting: A Step-by-Step Guide – Do you know the difference between regular payroll and payroll accounting? Interested in learning how to perform your own payroll accounting? Here is our step by step guide on how to do it.
Other Payroll Resources – Do you want to learn more about payroll services? Wondering how to do it on your own using the latest software? Find out more using our in-depth guides, resources, and articles here.
Can I add employee benefits to the Gusto payroll service?
Yes. Gusto offers benefits and insurance add-ons such as health benefits, 401k retirement plans, workers’ compensation insurance, and 529 College Savings plans. Adding health benefits and workers’ insurance is free. The 401k retirement plan has a $500 setup fee and costs $8/participant/month and $40/month minimum. The 529 College Savings plan has no setup fee, but it costs $6/participant/month and $18/month minimum.
How does Gusto automate manual or paper-based filings?
Gusto automates the calculations, amendments, deductions, garnishments, disbursements, and calculation of taxes. They do not automate the filing of taxes. These should be done personally by the owner or their accounting firm. You may print out their updated tax forms with all your calculations, and you can manually check them before submitting them to the IRS.
If an employee is excessively taxed on Gusto, how can this be fixed?
When the annual federal and state tax returns are filed, the IRS will determine the tax liability of your employee. In order to give your employees proper tax returns, you must input the numbers as accurately as possible to avoid any undue penalties for your employees. If this is a clerical error on Gusto’s part, you should contact them on their support page.
Gusto Overview Video
This video provides an overview of Gusto and how you can use the payroll software to improve your business.
When choosing a payroll software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Gusto’s popular integrations.
- Capital One Spark Business
- QuickBooks Online
- When I Work
- Boomr Mobile Time Tracking
- eBillity Time Tracker
- Receipt Bank