Gusto is a payroll processing software that allows small businesses to streamline their payroll, track worked hours, manage employee benefits and compute payroll taxes. We compiled Gusto reviews from our own website plus user reviews from around the web to determine what Gusto customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top payroll software providers, check out our payroll software comparison guide.
Gusto Customer Reviews
Customer Service: Good
Summary of User Reviews
We scoured hundreds of reviews and found that Gusto has generally positive ratings. Here’s what we found:
What Gusto does well:
Users who gave Gusto a positive review said the service was easy to set up and use, even for those that had no prior background in accounting.
What Gusto does not do well:
Reviewers who gave Gusto low ratings said that the service was not reliable. Sometimes Gusto would miss filing an important document, so their users ended up with fines or penalties for negligence or errors in filing certain paperwork.
Most Helpful Positive User Review
“Gusto is fantastic. It is relatively intuitive, very simple to set up, and once completed you can run payroll in a matter of a seconds. Just a couple of clicks, and boom, payroll done. Employees get an email (if you set it up this way) with a notice of their payroll deposit, provides a link to download a pay stub, and it also includes a whimsical fun fact for their reading pleasure. There a couple of things which could be improved, mainly the terminology around payroll types. For example, a Correction payroll could be misinterpreted as a way to correct a previous payroll run, but it is actually a separate type of payroll run from your normal scheduled payroll.”
Most Helpful Negative User Review
“Not a very good experience. It is typical “get what you pay for.” I am starting to accumulate fines from the state because they are not able to file necessary paperwork. This is exactly why I hired a payroll service. Anyone can calculate tax rates. You can even download Excel workbooks for specific states to figure out payroll. What I needed was a company that could file all the necessary forms. I am worried that if they are failing so bad with the state quarterly filings, then what is going on with Federal? I don’t even want to think anymore about it. When you call they give you a list of things that you as the business owner can do for them… never about what they can do for you. The customer service people know nothing – they might as well have voice mail service that just says email our support team with your questions and they may or may not get back to you and they may or may not get your issue fixed.”
— Patrick Amore
Other Gusto Reviews From Around the Web
Here are a few other resources for finding helpful Gusto customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: Jan. 11 2017
How We Determined Quality of User Review Websites
- G2 Crowd has several excellent-quality reviews from verified users. The site asks reviewers specific questions to ensure that each review is informative and fair.
- Trustpilot has a lot of reviews on the service on their website. While some reviews are short one-liners, you can also find lengthy reviews that give a lot of details about the reviewer’s experience with the service.
- PCMag has a staff review about the service on their website. While the review goes into complete detail about the many pros and cons of the service, one person’s perspective isn’t necessarily shared by all.
Gusto offers payroll services for a flat rate of $39 per month, plus $6 per month for each user. Their service files local, federal and state payroll taxes on behalf of small businesses.
|Payroll pricing per month||$39 for the software itself + $6 per user|
|Payroll Tax Filing Service||Included|
|W-2s and 1099s||Included|
|Worker’s Comp Administration||Included|
|Advanced HR tools||$6 per month per employee additional|
|Certified HR advisory services||$110 per month additional|
|401(k) Retirement Plans||$8 per month per employee|
|529 College Savings||$6 per month per employee|
|FSA||$4 per month per employee|
|HSA||$2.50 per month per employee|
|Commuter benefits||$4 per month per employee|
The payroll service computes and takes into consideration vacation and sick days, worker’s comp, health benefits and other things. It’s set up to accommodate multiple payroll schedules, pay rates, and locations. It also integrates well with third-party applications like Freshbooks, Quickbooks and many more.