HappyFox Chat is a live chat software that allows users to provide real-time support to customers visiting their website. Its features include proactive chats, routing and queueing, reporting and analytics, visitor information, and more. There weren’t very many recent HappyFox Chat user reviews, but the ones we found were generally positive. We also shared its available pricing options.
Summary of HappyFox Chat User Reviews
Most Helpful Positive User Review
A user who left a positive review of HappyFox Chat on G2 Crowd said that the app easily allows them to keep track of chats with customers, monitor the number of individuals waiting, and summarize chat activity over a period of time. He also likes the automatic reply feature, as it allows their agents to save time from typing the same responses all the time.
Most Helpful Negative User Review
A user who left a negative review of HappyFox Chat on Software Advice said that the app’s ticket response is not user friendly, as it takes a lot of steps just to accomplish something simple. He also complained about the lack of recent updates and little bugs in several functions. Lastly, he expressed disappointment over the failure to export tickets in full, saying that only original messages can be exported.
HappyFox Chat Pricing
HappyFox Chat offers three subscription plans: Mighty ($39.99/agent/month), Fantastic ($59.99/agent/month), and Enterprise ($114.99/agent/month). The main differences between the plans include the number of widget profiles and access to premium features such as unlimited chat history, advanced analytics, SMS to chat, integrations, and more.
HappyFox Chat Features
Check out the list below of some of HappyFox Chat’s features.
- Proactive Chats
- Departments (agent groupings based on skills or customer concerns)
- Routing and Queueing
- Offline Messages
- Chat Transfers
- Canned Responses
- Conversation Transcripts
- Attachment Support
- Reporting and Analytics
- Widget Customization
- Visitor Information
- iOS and Android Apps
- Third-Party Integrations
- Visitor Widget
Helpful Live Chat Software Resources
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7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
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HappyFox Chat FAQ
Does HappyFox Chat offer a free trial?
Yes. Interested users can sign up for HappyFox Chat’s 14-day free trial for its Fantastic plan.
Do I need to submit my credit card details for the free trial?
No. You only need to fill up the free trial form on their website to try HappyFox Chat’s Fantastic plan for 14 days.
Can I request for a demo of HappyFox Chat?
Yes. Simply register on their site to book a 30-minute one-on-one demo of HappyFox Chat.
HappyFox Chat Overview Video
This video provides an overview on how HappyFox Chat works and the convenience it gives businesses when it comes to delivering real-time customer support.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of HappyFox Chat’s popular integrations: