HappyFox is a cloud-based help desk and support ticket software. Its features include email ticketing, help desk customization, reporting, SLA management, and more. In this article, we cover user reviews and pricing. Ready to get started with HappyFox? Request a demo.
HappyFox offers four pricing options ranging from $39 to $99 per staff per month, with annual billing rates discounted. Please take note that each plan requires clients to purchase for at least 3 staff members. All plans come with SSL security, unlimited tickets, knowledge base, multilingual support, rich text formatting, and mobile apps.
*The annual plans are paid in full at the start of the billing cycle.
HappyFox has a live chat feature add-on that ranges from $39.99 to $114.99/agent/month.
Ready to get started with HappyFox? Request a demo.
Top Helpdesk Software 2019
What HappyFox Does Well
Users who gave HappyFox a positive review said that the software is easy to customize even without technical coding skills. Some of them also commended certain features such as third-party integrations, the ticketing system, and the knowledge base.
“They integrate the software with other applications well. The design is intuitive and provides a lot of good self-service tools.”
— Linda Williams
What HappyFox Does Not Do Well
As of the date this article was written (01/03/19), there are very few negative HappyFox user reviews online. However, some of them complained about the interface design and the steep pricing.
“They do not provide a free platform for startups and the minimum user requirement can be a challenge for small businesses just getting off the ground.”
— Linda Williams
Top Help Desk Software Pick from Fit Small Business
Best Help Desk Software — Delivering exceptional customer service is essential to the health of any small business and help desk software helps users manage customer inquiries more effectively. In this guide, we looked at the industry leaders and up-and-comers and found Freshdesk, HappyFox, and Zendesk.
Check out the list below of some of HappyFox’s features:
- SLA Management
- Agent Collision
- Multilingual Help Desk
- Help Desk Automation
- Round Robin Assignment
- Knowledge Base Notifications
- Ticket Filters
- Ticket Life Cycle Reports
- Role-Based Security
- Canned Actions
- Asset Management
- Task Management (Enterprise)
Can users maintain their existing company email?
Does HappyFox offer special discounts for certain users?
What industries can benefit from HappyFox?
Here is a list of some of HappyFox’s popular integrations:
- HappyFox Chat
- Zoho CRM