HappyFox is a cloud based help desk software for small businesses. We compiled HappyFox reviews from our website and available reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top help desk software, read our help desk software buyer’s guide.
HappyFox Customer Reviews
Summary of HappyFox Reviews
We scoured reviews online and found that HappyFox has generally positive ratings. Here’s what we found:
What HappyFox does well:
Users who gave HappyFox a positive review liked that it’s versatile and easy to use.
What HappyFox does not do well:
Some users who gave HappyFox a negative review thought that the reporting functionality could be improved.
Most Helpful Positive User Review
One user who left a positive review on G2 Crowd said that integrating HappyFox was one of the best decisions they made for their support team. They were able to utilize both the helpdesk and chat, plus the integration with Magento was a massive help. They said they were able to see customer info from Magento for each HappyFox ticket and chat. As a result their team is much more organized and efficient.
Most Helpful Negative User Review
One user who left a negative review on G2 Crowd said that she would like better reporting features and the ability to assign tickets to multiple users at a time, not individually. Like with HelpDesk pilot where she was able to search for admin staff and then filter by open, closed, on hold, etc.
Other HappyFox Reviews From Users Around the Web
Here are a few other resources for finding helpful HappyFox reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: July 25, 2017|
HappyFox offers three pricing options starting $29 per staff per month up to $79 per staff per month, with annual billing rates discounted. Please take note that each plan requires clients to purchase for at least 3 staff members.
|Price (Monthly Billing)|
|Price (Annual Billing)|
|Automatic Time Tracker|
|SLA Breach Notification|
|Multi-lingual Knowledge Base|
(Full list here.)
Though none of the plans mentioned in the table above have a live chat option built-in, clients can purchase HappyFox Chat and integrate it with the HappyFox help desk platform. Live chat plans range from $14.99 to $114.99 per agent per month.
All plans include the following features:
- SLA Management
- Agent Collision
- Round Robin Assignment
- Knowledge Base Notifications
- Ticket Filters
- Ticket Life Cycle Reports
- Role Based Security
- Custom Embeddable Support Widget