Hatchbuck is a CRM, marketing software, and email service provider that allows small business owners to automatically reach prospects and customers, nurture them, and generate more sales from them. We compiled Hatchbuck user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top CRM, read our CRM buyer’s guide.
Hatchbuck Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
We scoured hundreds of reviews and determined that Hatchbuck has generally positive ratings. Here’s what we found:
What Hatchbuck does well:
Users who gave Hatchbuck a positive review said that the company’s customer support is outstanding. They described the representatives as eager to assist, friendly, prompt in answering queries, and extremely helpful.
What Hatchbuck does not do well:
Users who gave Hatchbuck a negative review said that the platform needs improvement in its user interface as it’s difficult to find a feature you’re looking for sometimes. Some say that they feel limited with the email editor. Others also mentioned that its custom reporting is limited.
Most Helpful Positive User Review
One user who gave Hatchbuck a positive review on G2 Crowd said that their customer support is incredible. She said they walked her through training customized to her needs and even followed up afterwards. She also mentioned that with the numerous CRM platforms she had used, Hatchbuck is, by far, her favorite. She loves that the email campaigns are integrated with the CRM and that she can easily add and organize tags.
Most Helpful Negative User Review
One user who gave Hatchbuck a negative review on Software Advice said that it is not intuitive and that it is difficult to navigate around the platform. According to her, the features you need are in strange places.
Hatchbuck User Reviews from Around the Web
Here are a few other resources for finding helpful Hatchbuck customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of August 4, 2017|
Hatchbuck offers four plans: Small Biz, Team, Professional, and Enterprise. Monthly fees cost $109, $219, $329, and $439 respectively. Users who sign up for semi-annual plans can get a 10% discount. Each plan differs in the number of users, the number of subscribers, and the email send limits.
|Number of Users|
|Email Sends Per Month|
All plans are inclusive of the Quickstart Package features. The Quickstart features include: marketing overview, an hour of training with your dedicated Hatchbuck consultant, one branded newsletter template, and one pre-built email campaign.
If you need more than that, you can upgrade to Quickstart Pro, which costs a one-time fee of $299 on top of your subscription plan. This comes with a three-hour training with your dedicated Hatchbuck consultant, 1 branded newsletter template, 3 pre-built email campaigns, and a customized sales and marketing process mapping.