Heartland Payment Systems is a merchant services provider that allows small business owners to accept debit card and credit card payments, process mobile payments, and have a secured payment gateway or virtual terminal. We compiled Heartland Payment Systems user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
Heartland Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and determined that Heartland Payment Systems has generally negative ratings. Here’s what we found:
What Heartland Payment Systems does well:
Users who gave Heartland Payment Systems a positive review said that they are happy that they are getting lower fees compared to what they were paying with their previous merchant services provider.
What Heartland Payment Systems does not do well:
Users who gave Heartland Payment Systems a negative review said that they were charged a pre-termination fee when they cancelled their account to move to another merchant services provider with lower fees. Most of these complaints can be attributed to the agent who closed the deal who failed to provide full disclosure that there’s a pre-termination fee for accounts cancelled before the three-year contract period is over. There are also some complaints about continuous charges even after submitting a cancellation request.
Most Helpful Positive User Review
One user who gave Heartland Payment Systems a positive review on Yelp said that a particular customer service representative went above and beyond the usual customer service and helped him save $2,000 the previous year. He also mentioned how the company is better than the other four credit card processor companies he engaged with in the past.
Most Helpful Negative User Review
One user who gave Heartland Payment Systems a negative review on Card Payment Options said that although he was overall happy with the company’s rates and services for the years he was with them, he was surprised when he was charged a termination fee for their ACH services when he decided to switch to another provider who offered better rates. He said that when he checked the contract, the termination fee clause was written in small print.
Heartland Payment User Reviews from Around the Web
Here are a couple of resources for finding helpful Heartland Payment Systems customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of June 29, 2017|
Heartland Payment Pricing
Therefore, you need to be careful when using Heartland Payment Systems. Read our article on how credit card processing fees work to learn more about typical charges.