HelloFax is an online fax service that allows users to send and receive faxes by email using a computer device. HelloFax also works directly with Google Drive, Dropbox and SkyDrive. We compiled HelloFax reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
HelloFax Customer Reviews
Summary of User Reviews
We scoured available reviews online and found that HelloFax has generally positive ratings. Here’s what we found:
What HelloFax does well:
Users who recommend HelloFax liked the simple and highly intuitive interface it offers. Many are also impressed with its electronic signature support feature as well as its integration with Google Drive and other common cloud storage services.
What HelloFax does not do well:
Users who left a negative review said that larger faxes can take hours and sometimes need to be restarted. Many users are also not impressed that the company only offers an email ticket system for customer support. Users also find the prices to be more expensive compared to other similar products on the market.
Most Helpful Positive User Review
A user who gave HelloFax a 5-star review on TrustPilot said he had a great overall experience with the service. He mentioned that support was available and provided clear instructions. He also noted that there was no hidden fees or added cover pages.
Most Helpful Negative User Review
A user who gave a 1-star review on the review site, Site Jabber, said that the company failed to notify him when his account was up for renewal and downgraded him automatically. He lost all access and rights to the phone number he paid to get ported to HelloFax’s service and was asked to pay $60 to get the number back, in addition to the annual renewal fee.
HelloFax offers three paid plans that range from $9.99-$39.99 per month. The main difference between the three options is the number of included pages you can send and receive per month, with the Home Office Plan offering 300 free pages, Professional Plan offering 500 free pages, and the Small Business Plan offering 1,000 free pages.
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Is HelloFax Right For Your Small Business?
HelloFax meets the basic online faxing market standards, but it’s more expensive than its top competition. If your business requires international faxing and relies heavily on Google Drive, then HelloFax is a great solution for you. You can access all of your Google Drive documents and use HelloFax to quickly send files via fax. However, HelloFax falls short when it comes to customer support options. They also don’t have mobile apps for iPhone or Android users.