HelpCrunch is an integrated customer communication platform for web and mobile businesses. It offers users with solutions for email marketing automation, live chat, in-app messenger, and customer helpdesk. We compiled HelpCrunch reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of HelpCrunch User Reviews
What HelpCrunch does well:
Users who gave HelpCrunch positive feedback said that the program is easy to install and use. They also like that the software has a lot of features and customization options to run their email campaigns.
What HelpCrunch does not do well:
HelpCrunch doesn’t have a lot of negative reviews online. However, users who gave HelpCrunch critical feedback said that it would be great to see the software with more integrations with other apps.
Most Helpful Positive User Review
A user who gave HelpCrunch a positive review on Capterra said that the program is straightforward to setup and use. He shared that the app makes it easy for them to engage with their customers via email and chat. He also likes that all of their conversation history can be found in one place. Lastly, he said that the security and customization features are quite useful.
Most Helpful Negative User Review
A user who gave HelpCrunch a critical review on G2 Crowd said that adding more integrations with third-party programs would make the system more robust.
HelpCrunch Pricing
HelpCrunch offers three subscription plans for their Live Chat and Email Package: Basic ($25/agent/month), Premium ($43/agent/month), and Enterprise (customized pricing). The main differences between the plans include the number of chat and email auto messages. Discounted rates are available for yearly subscribers. Premium plan subscribers with more than one agent can also get discounts.
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They also offer a Live Chat option only. Pricing are as follows: Basic ($12/agent/month), Premium ($21/agent/month), and Enterprise (customized pricing).
HelpCrunch Features
Check out the list below of some of HelpCrunch’s features.
- Multi-Channel Messaging
- Auto Messages
- Email Automation
- Integrations
- Instant Email Follow Ups
- Email Forwarding
- File Sharing
- System Customization
Helpful Email Marketing Software Resources
Best Email Marketing Software: Which One is Right for Your Business? – In this article, we compared our top email marketing software picks: MailChimp, Constant Contact, and AWeber. We compared them based on price, ease of use, quality of customer support, and other important factors.
Email Marketing Best Practices – 31 Tips From the Pros – We asked small business owners and marketing professionals to share their most valuable email marketing best practices and came up with a list of the best tips.
25 Eye-Catching Email Subject Line Tips: Get More Responses – In this article, learn how to make a compelling subject line to ensure your email marketing campaign’s success. Read on and get exclusive tips from email marketing pros.
7 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
HelpCrunch FAQ
Is there a free trial available and for how long?
Yes. HelpCrunch offers a 14-day free trial for their Live Chat Premium Plan with allocation for 5 agents.
Is it possible to get a demo?
Yes. Interested users can schedule a demo here.
HelpCrunch Overview Video
This video provides an overview on how HelpCrunch can help you engage with your customers better.
Popular Integrations
When choosing a email marketing software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of HelpCrunch’s popular integrations:
- Slack
- WordPress
- Magento
- Google Tag Manager
- StatCounter
- SE Ranking
- SocialDog
- Halebop LOCALL
- Snov.io
- Afterclasse
Top HelpCrunch Alternatives
Not sure if HelpCrunch is the right fit for you? Read our reviews of all top email marketing software or check out one of these three HelpCrunch alternatives.
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