HelpDeskZ, by EvolutionScript, is a web and PHP-based support ticket system. Its key features include canned responses, custom fields, email piping, knowledge database, and template customization, and more. In this article, we cover HelpDeskZ reviews and pricing. Ready to get started? Download it for free.
Those who are looking for HelpDeskZ pricing will be happy to know that it can be downloaded and used for free. Pricing for services from providers similar to HelpDeskZ can range from $1 to $49 per month for those with basic functionalities, while the more extensive ones can cost $100 to $149 per month.
Ready to get started with HelpDeskZ? Download it for free.
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Summary of Positive HelpDeskZ Reviews
As of the date this article was written (August 2, 2019), there are only a few positive HelpDeskZ reviews online. Users, however, like that it is free, user-friendly, and customizable. Some also find the software’s shared inbox to be beneficial. Others noted that its ability to automate certain workflows allows them to improve their customer service experience.
One user who gave HelpDeskZ a positive review on G2 said that the software has provided them with an efficient support ticketing system. He finds the shared inbox really helpful as it gives access to multiple users and allows them to assign conversations, leave internal notes, and forward tickets to different departments.
Summary of Negative HelpDeskZ Reviews
There are very few negative HelpDeskZ reviews as of this writing. Some users said that they would like to see some improvement with the software such as the ability to cc email addresses, a customer-centric view of all tickets, and a better layout. It is notable, however, that most users are happy with the software in general.
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Check out the list below of some of HelpDeskZ’s features:
- Categorize tickets into groups
- Canned responses
- Custom fields
- Knowledge database
- Login share
- Email piping
- Template customization
- And more
What is HelpDeskZ’s login share feature for?
The login share module of HelpDeskZ allows users to integrate the software with third-party applications.
How does HelpDeskZ minimize the time spent in answering tickets?
HelpDeskZ has a “bulk action” feature that enables users to categorize, assign, or delete multiple tickets with just a few clicks. For example, through the bulk action functionality, hundreds of tickets can be assigned to the same support agent.
According to its official website, HelpDeskZ can be integrated with third-party apps. However, there were no other details mentioned. Interested users may contact the company’s sales team for more information on the software’s available integrations.