HelpOnClick is a live chat software that allows users to engage with their website visitors and respond to their concerns in real-time. Its features include real-time traffic monitoring, a virtual agent, advanced reporting, screen sharing, and more. There weren’t a lot of recent HelpOnClick reviews, but the ones we found were generally positive. We also shared its available pricing options.
Summary of HelpOnClick User Reviews
Most Helpful Positive User Review
A user who left a positive review of HelpOnClick on Featured Customers said that the app has allowed them to handle customer questions quickly and easily. He added that since they started using the software, their call volumes have decreased, and their customer service quality has improved. He also said that the app’s price point is very reasonable and that it allows them to test campaigns without unexpected huge expenses.
Most Helpful Negative User Review
A user who left a negative review of HelpOnClick on Capterra said that the app’s dashboard has limited functionalities, which can be cumbersome for administrators. He added that non-computer programmers would find the setup tricky.
HelpOnClick offers two subscription plans: Starter ($12/user/month) and Advanced ($19/user/month). The main differences between the plans are the number of chats, the inclusion of a virtual agent, as well as the number of departments (service type) and websites.
Check out the list below of some of HelpOnClick’s features.
- Real-time Traffic Monitoring
- Web, Desktop, and Mobile Apps
- Social Media Integrations
- Advanced Reporting
- Advanced Invitation Rules
- Lifetime Chat History
- Third-Party Integrations
- Virtual Agent
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Does HelpOnClick offer a free trial?
Yes. Interested users can sign up for a 30-day free trial of HelpOnClick’s Advanced plan.
Do I need to submit my credit card details for the free trial?
No. HelpOnClick does not ask for the credit card information of users who sign up for their free trial.
Does HelpOnClick have a built-in ticketing system?
No. HelpOnClick live chat is specifically built for live chat support. However, the company offers a separate Help Desk software for users’ ticketing needs.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of HelpOnClick’s popular integrations: