Helprace is an integrated customer service and ticketing software that enables users to manage all of their customers’ queries and complaints in a single, unified platform. Its main features include tickets, email management, customer community monitoring, feedback management, and a knowledge base. In this article, we cover user reviews and pricing. Ready to try Helprace? Get a free trial.
Helprace offers six paid plans: Tickets, Community, and Docs (all priced at $10/agent/month), Self-Service and Helpdesk (both priced at $20/agent/month), and Complete ($30/agent/month). The main difference between the plans is the access to premium features such as advanced ticket routing, ticket access restrictions, workflows, and user portal customization.
*Annual plans are paid in full at the beginning of the billing cycle.
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Top Helpdesk Software 2019
What Helprace Does Well
As of the date this article was written (02/04/19), there are very few up-to-date positive reviews of Helprace online. One user said that he likes being able to see and manage all their customer information in one place. Another user shared that it is cost-effective and easy to use.
What Helprace Does Not Do Well
There are very few up-to-date negative reviews of Helprace as of this writing. One user complained about the lack of integrations with other CSM tools. Another user said that the company doesn’t seem to listen to suggestions on how to improve the software.
Check out the list below of some of Helprace’s features:
- Ticket Assignment
- Ticket Activity Log
- Ticket Merging
- Canned Replies
- Customer Profiles
- Multiple Inboxes
- Bulk Ticket Updates
- Email Commands
- Single Sign On
- Community Management
- Feedback Widget
- Satisfaction Ratings
- Regional Data Hosting
- Spam Filtering
- HIPAA Compliance
How can Helprace aid business owners in providing excellent customer support?
Helprace has an extensive ticket and management tools to help users manage all the aspects of their customer service requirements. Particularly, it has a Customer Profiles functionality that saves and tracks all conversations with a particular customer, enabling the helpdesk agent to view the history of interaction with a specific client.
How can Helprace assist in maximizing the productivity of helpdesk agents?
Here is a list of some of Helprace’s popular integrations: