Helpshift is an integrated communications platform designed to help business owners manage multiple messaging channels. Its key features include in-app mobile messaging, web chat, email ticketing, case management, and more. In this article, we cover Helpshift reviews and pricing. Ready to get started? Get a free trial.
Helpshift pricing is based on three subscription plans: Helpshift Essentials, Helpshift Business, and Helpshift Elite. However, its pricing isn’t readily available on its website. Pricing for similar providers usually cost $0 to $39/month per agent for apps with basic features while the more extensive ones cost $25 to $50/month per agent.
Interested users may contact its sales team for a detailed pricing quote.
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Summary of Positive Helpshift Reviews
Users who gave positive Helpshift reviews online appreciate its intuitive interface. They also commended its efficient and helpful support team. Some of them noted its straightforward integrations.
“The service itself is of good standard, especially the integration in the game is of good value. In addition, the different label options facilitate the prioritization of the response to problems.”
—Carlos Urrutia Nava
Summary of Negative Helpshift Reviews
Users who gave negative Helpshift reviews online complained about its limited reporting capabilities. Some of them noted that the software can be a little slow at times, but this can get fixed with an app refresh.
One user who gave a negative Helpshift review on Capterra complained about the lack of business intelligence data, such as agent statistics, in its reports. He added that this part of reporting is crucial to help managers improve service quality.
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Check out the list below of some of Helpshift’s features:
- In-app mobile messaging
- Email ticketing
- Case management
- Custom-branded web help center
- Standard automations
- Workflow management
- Basic reporting and analytics
- And more
Does Helpshift integrate into a user’s desktop apps?
Helpshift supports in-app chat and FAQs for Mac OS applications. However, the Windows software development kit (Windows SDK) is no longer supported.
Are FAQs available to Helpshift users offline?
Helpshift user FAQs are always cached and available to users offline, such as when they lose network connection or go into airplane mode. If there was an update to an FAQ while the user was offline, they’ll need to navigate back out of the FAQs if they were still browsing them, and then open the FAQs again to have them refreshed.
Here is a list of some of Helpshift’s popular integrations: