Helpshift is an integrated communications platform designed to help business owners manage multiple messaging channels. It includes live chat, in-app mobile messaging, email ticketing, quick responses for agents, automations, and more. We compiled Helpshift reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Helpshift does well
Users who gave Helpshift a positive review said that the software has a user-friendly interface and is easy to integrate with other apps. They also said that the app’s FAQ for mobile helps them narrow down customer ticket count to those who really need assistance.
What Helpshift does not do well
Users who gave Helpshift a negative review said that the app’s management of user roles is limited, citing that they cannot add admins to groups. They also said that the analytics could use some improvement in terms of tracking individual and team performance.
Most Helpful Positive User Review
A user who left a positive review of Helpshift on G2 Crowd said that he likes the real-time dashboard, which displays the number of tickets currently on queue. He also shared that its mobile app integration allows him to send push notifications to customers. Lastly, he said that the user and device data collected by Helpshift are useful for support troubleshooting and analytics.
Most Helpful Negative User Review
A user who left a negative review of Helpshift on G2 Crowd said that the app keeps on getting disconnected and that he has to refresh it if he leaves the computer for at least 3 minutes. He also complained that there are too many “animations” that slow down his work process.
Helpshift offers three subscription plans, which are billed annually: Professional ($95/month), Enterprise ($135/month), and Platinum ($160/month). The main differences between the plans include the number of API requests/minutes and access to premium features such as workflow management, advanced reporting, real-time automations, and more.
Helpshift also offers add-ons such as Proactive Support, Named Account Manager, Message Bots, and more. Interested users need to contact the sales team to learn more about the pricing of these add-ons.
Check out the list below of some of Helpshift’s features.
- In-app Mobile Messaging
- Web Chat
- Email Ticketing
- Case Management
- Custom Branded Web Help Center
- Quick Responses for Agents
- Standard Automations
- Workflow Management
- Basic Reporting and Analytics
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Does Helpshift offer a free trial or demo?
There is no mention of a free trial on the website, but interested users can request for a free demo instead.
Is there a monthly pricing for Helpshift’s subscription plans?
No. All of Helpshift’s plans require an annual contract.
Can I request a custom plan based on the size of my team?
Helpshift Overview Video
This video provides an overview on how Helpshift can help connect businesses directly to customers browsing their website and boost their app engagement.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Helpshift’s popular integrations: