HelpSpot is a help desk software that provides tools to assist businesses in managing their customer service. It also offers features that include ticket management, custom branding, reporting, knowledge management, and more. In this article, we cover HelpSpot reviews and pricing. Ready to get started? Get a free trial.
HelpSpot pricing varies based on the number of agents utilizing the software: one to three agents (free), up to 10 agents ($999/year), up to 100 agents ($9,999/year), up to 1,000 agents ($34,999/year), and up to 2,000 agents ($59,999/year).
Number of Agents
Up to 3
Up to 10
Up to 100
Up to 1,000
Up to 2,000
Businesses with more than 2,000 agents may contact HelpSpot for a custom plan.
All features offered by HelpSpot are available in each pricing tier. A 90-day money-back guarantee is also available to users who are not satisfied with its service.
Ready to get started with HelpSpot? Get a free trial.
Top Help Desk Providers 2019
Summary of Positive HelpSpot Reviews
Users who gave positive HelpSpot reviews said that it is very user-friendly and efficient. They also like its ticketing tool, analysis feature, and customized ticket reply options. Some said that it has a good pricing scheme.
One user who gave a positive HelpSpot review on G2 said that the software provides versatility and offers an interactive workspace. He also shared that it helps them resolve tickets quickly. He added that its user-interface is intuitive, clean, and modern.
Summary of Negative HelpSpot Reviews
Users who gave negative HelpSpot reviews said that its reporting functionality needs to be improved. Other users mentioned that the software encounters some glitches and its ticket merging feature is difficult to use.
One user who gave a negative HelpSpot review on G2 said that the software sometimes freezes. He also complained that attaching a large file to the software makes the ticket glitch and unsaved work will be lost.
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6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. In this article, we looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Check out the list below of some of HelpSpot’s features:
- Create tickets
- Ticker management
- Ticket replying
- Custom branding
- Knowledge management
- Automation with triggers and rules
- And more
Does HelpSpot offer training to its users?
Yes. HelpSpot provides recorded video training to help business agents and administrators in using the software. It also offers live webinars from time-to-time to update current users with the new features added.
Does HelpSpot require a software installation?
Users may decide to install and utilize HelpSpot on their own servers. However, users do not need to install anything if they opt to utilize the software in the cloud.
Here is a list of some of HelpSpot’s popular integrations:
- Request Push