Helpware is an outsourcing company that provides customer service and back-office support to small businesses. Its services include administrative assistance, content management, order processing, digital marketing, and more. In this article, we cover Helpware reviews and pricing. Ready to get started? Visit its website.
Summary of Helpware Positive Reviews
Users who gave Helpware a positive review said that the company increased the efficiency of their in-house customer service teams. Others commended the agents for their excellent communication skills.
One user who gave Helpware a positive review on Clutch mentioned that his customers were pleased with the level of support that they received from the company. He also shared how the agents’ communication abilities helped his business build lasting relationships with its customers.
Summary of Helpware Negative Reviews
As of April 2019, there are no Helpware negative reviews available online.
Helpware pricing has two subscription options that depend on the client’s service requirements: Customer Support ($2,200/month) and Back Office Support ($2,100/month). Each plan includes one representative or agent who will work for 40 hours a week.
|Back Office Support|
Customer support includes email, chat, phone support, order processing, and more. Back office support services include marketing, content moderation, administrative assistance, design production, and more.
Ready to get started with Helpware? Visit its website.
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Check out the list below of some of Helpware’s features:
- Administrative assistance
- Customer service
- Digital marketing
- Email and phone support
- Live chat
- Order processing
- Design production
How do Helpware representatives communicate with clients?
Helpware agents use various communication tools like video conference and instant messaging apps to keep in touch with clients. They may also use the client’s preferred software.
What CRM software are Helpware agents most familiar with?
Helpware agents are trained to use the following CRM software: Zendesk, Olark, Intercom, Desk.com, and Freshdesk. Customer support team members are qualified based on the client’s requirements.
Have you read these Helpware reviews and are still not sure if it’s the right fit for you? Read our reviews of all top virtual assistant providers or check out one of these three Helpware competitors.