Heymarket is a customer service, business messaging platform that allows users to send text messages to customers and team members. Its features include contact management, chat assignments, message templates, typing indicators, automated responses, reporting tools, and more. In this article, we cover Heymarket reviews and pricing. Ready to get started? Get a free trial.
The Heymarket pricing scheme consists of four plans: Basic ($35 per month), Premium ($59 per month), Team ($119 per month), and Enterprise (custom priced). Annual plan holders get two months free. The main differences between the plans are the number of messages per month, group texting limits, priority customer support, and more.
*Annual plans are paid in full at the start of the billing cycle,
All plans include unlimited users, contacts, devices, and message retention. It also comes with reminders, templates, close chats, contact lists, message search, integrations with Facebook, Slack, and G Suite, a shared inbox for teams, and a website widget among others.
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Summary of Positive Heymarket Reviews
Users who gave Heymarket a positive review said that it is a user-friendly tool with a lot of features that enable them to communicate with their customers more efficiently. They also like its contact list builder, scheduled messaging options, and drip campaigns.
One user who left a positive review of Heymarket on G2 loves using it to send marketing campaigns and reminders to his customers. He explained that it allows him to easily contact all of his clients about his latest promos and send payment due date reminders to selected individuals.
Summary of Negative Heymarket Reviews
Users who gave Heymarket a negative review complained about occasionally experiencing glitches with its notifications and synchronization issues between its web and mobile apps. Others commented that some of its features, such as its search functionality and integration with customer support platforms, need to be improved.
One user who left a negative review of Heymarket on Capterra noted that its notification tool is glitchy. She said that it sometimes fails to send notifications whenever customers text her and that there are times when messages are delayed.
Check out the list below of some of Heymarket’s features:
- Chat assignments and scheduled messages
- Contact management and drip campaigns
- Mobile app for iOS and Android devices
- Shared inbox of messages for teams
- Text message templates and custom fields
- Typing indicator and private comments
- And more
Will Heymarket provide its users with a new business number?
Yes, it will provide users with a new number for business text messaging. However, users may also utilize their existing business landline number or cellphone number.
What if users exceed their plan’s monthly text messaging limit?
If users exceed their plan’s monthly text messaging limit, then they will be charged an additional fee of $0.06 per message.
Here is a list of some of Heymarket’s popular integrations:
Have you read these Heymarket reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer service software or check out one of these three Heymarket competitors.