Highrise is a CRM tool that enables businesses to manage their sales pipeline, monitor leads, maintain contact directories, and collaboratively work on accounts and projects in a single platform. We compiled Highrise CRM reviews from around the web and found that it has generally positive ratings. We also shared its available subscription options.
Pricing & Features
Useful Resources
Overview Video
Integrations
Top Alternatives
User Reviews
Summary of Highrise CRM User Reviews
What Highrise CRM does well:
Users who recommended Highrise CRM said that it is efficient in tracking important conversations and updates from business leads. They also said that the simplicity of the program is great for keeping small businesses organized — without the unnecessary and complicated features that come with CRM tools designed for enterprise businesses.
What Highrise CRM does not do well:
Users who gave Highrise CRM negative reviews complained about the outdated aesthetics of the app. They also said that the search feature can be improved, as it sometimes doesn’t display related search phrases.
Most Helpful Positive User Review:
A user who left a positive review on G2 Crowd said that Highrise CRM allows their team members to add contacts quickly, assign tasks, and update the system with important customer notes. He said that it is a low-cost option compared to more sophisticated CRM products. He also mentioned that Highrise is a fast software and doesn’t require agonizing waiting times that are common with larger SaaS products. Finally, he shared that the Highrise team is actively involved in the development of the product, saying that new features are added on a regular basis and that they actually listen to their very vocal user community.
Most Helpful Negative User Review:
A user who left a negative review on G2 Crowd said that the layout of the software is a bit clunky and lacks a good “flow.” The user also said that the search feature needs improvement because it doesn’t accurately pull up all records that contain certain search phrases, making it difficult to locate old data.
Highrise CRM Pricing
Highrise CRM has three month-to-month subscription options priced at $12 for the Personal plan, $24 for the Basic plan, and $49 for the Plus plan. The main differences between the plans are the number of user allocation, contacts, and storage size. Highrise CRM offers a 30-day free trial to new users.
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Highrise CRM Features
Check out the list below of some of Highrise CRM’s features.
- Lead Management and Reporting: enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
- Contact Management: lets users organize a directory of all their business contacts including their profile and contact information.
- Mass Email: enables users to send email blasts to all or particular users in their directory.
- Email Tracking: notifies a user if an email has been successfully sent, received, and opened by the intended recipient.
- Task Management: allows users to track the progress of their various tasks and projects.
- Team Collaboration Function: lets various member of the team work on the same activities at the same time.
- Mobile Access: allows users to manage their CRM functions on the go using their smartphones.
- Third Party Integrations: Lets users seamlessly integrate other apps they use such as marketing automation, ecommerce, file management, social media, landing page builder programs, among others.
Useful Highrise CRM Resources
What is a CRM Software? — In this guide, we answer questions surrounding CRM software such as what it does, who needs it, how a CRM works, and how/if it can help your small business.
Best Small Business CRM Software — Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compare Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Highrise CRM Overview Video
This video provides an overview on how Highrise CRM can help users improve their customer relation activities using its different functionalities.
Popular Integrations
When choosing a CRM, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Highrise CRM’s popular integrations.
Top Highrise CRM Alternatives
Not sure if Highrise CRM is the right fit for you? Read our CRM comparison guide or check out one of these three Highrise CRM competitors.
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Ivan Collins
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
It keeps prices comparably low in the CRM world. I like the tagging feature that let’s you tag clients with various labels like restaurant, bar, tour, client, prospect, trial. I use this to organize my email marketing efforts with a quick export feature. It’s easy to add users and create tasks. We create a task every time a client has us add a holiday menu to remove it the day after. I assign that to someone else so they get a reminder.
The tasks window could organize by date and be much easier to interpret. Meaning a calendar view would work well. They set up Google calendar integration, but there’s a delay there when you reschedule a task that keeps it from being useful. I need to move all tasks today to another day if I’m sick and it didn’t sync quickly enough in Google Calendar to make it usable.
I used their broadcast email feature and several of my own clients tagged it spam. The setting was too tight and I couldn’t use it again. This was like 3 out of 150 or something like that. It was employees that left that particular restaurant. Had I known, I would have sent a test round using a less constrictive system and deleted or untagged those employees that hadn’t been there in awhile. Before you transition to their email marketing, consider doing that. Also, sadly, I think they are no longer building new features in Highrise. The current ones are still pretty strong for a $25 per month system.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Vicki Floyd
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Highrise makes it very easy for us to keep up with all of the contacts in our database. Additionally, it’s a simple process to add tasks for team members that will be triggered by an email. Outside emails can also be forwarded directly to a profile in Highrise so that we can keep everything in one place.
It’s not as configurable to our process as we would like. Unless we upgrade, our entire team can edit and change a profile, which is not good (everyone has the same permissions). It would be nice for every plan to have a “read only” for certain team members.
I wish I’d known that upgrades are costly. The improvements to the software should be provided to all users without a hefty fee.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Litzy Waddell
Review SourceOrganic
I really like the organization of it all. It is so user-friendly and helps keep me extremely organized with tasks. Being able to see what other colleagues have been working on for mutual clients in each client ‘dashboard’ helps keep everyone on the same page and updated on the latest.
I dislike the notifications I get to my email about tasks that need to be done because I keep Highrise up and am looking at it all day anyway (although I could probably turn this off if I really looked). Just a preference thing.
It keeps our team organized and updated on mutual clients, so when someone calls and their client manager is out of the office or away from their desk, colleagues are automatically aware of whatever is going on. It helps us answer client questions and internal questions about clients because it’s so straightforward and all the information is right there – including contact info, website info, logins, etc. I love that we can tag teammates to see specific posts as well.
Review SourceOrganic