Hightail, formerly known as YouSendIt, is a cloud-based service for file management. It offers two types of products — File Sharing and Creative Collaboration. We compiled Hightail user reviews from around the web and determined that they have a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
Hightail Customer Reviews
Ease of Use: Average
Customer Service: Average
Summary of User Reviews
What Hightail does well:
Users who left a positive review of Hightail likes that the software makes it easy to share large files, even beyond their network (like with their clients). They also said that uploading and sharing files using Hightail is easy.
What Hightail does not do well:
Users who gave critical feedback of Hightail said that they used to like the services of the software when it was still YouSendIt. They complained that after the transition, they lost files, uploading became slow, and a lot of features disappeared.
Most Helpful Positive User Review
A user who left a positive review of Hightail on G2 Crowd said that it is very hard to beat it in terms of cost for unlimited storage. He loves that he no longer has to worry about storage capacity limits and file expirations. He shared that any user, even those who are not technically inclined, can easily upload and share files with its drag-and-drop functionality.
Most Helpful Negative User Review
One user who left a negative review of Hightail on GetApp said that the software had gone downhill since it changed from YouSendIt. He complained that many of the previous features have been eliminated. He also claims that he didn’t receive any notification or instruction about the changes. For example, he shared that the “Save to Folders” function, which he enjoyed using before when sending files to his clients, is no longer functional.
Hightail User Reviews from Around the Web
Here are a few other resources for finding helpful Hightail customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average Rating as of November 16, 2017
Hightail offers two products — File Sharing and Creative Collaboration. File Sharing has a free plan and two paid plans: the Pro plan for $12 per month and the Teams plan which employs custom pricing. Creative Collaboration has three paid plans: Starter plan costs $125 per month, Business plan costs $325 per month, and Enterprise plan has custom pricing.
|File Sharing (Lite)|
|File Sharing (Pro)|
|File Sharing (Teams)|
|Creative Collaboration (Starter)|
|Creative Collaboration (Business)|
|Creative Collaboration (Enterprise)|
Creative Collaboration, on the other hand, allows teams to collaborate on different kinds of files. It provides high resolution previews, real-time feedback/comment functions, assignable action items, and more. Interested users can try the collaboration features for free for 14 days.
File Sharing is designed for sending large multimedia files easily and securely. The differences between its plans are the file size send limit, file expiration, storage space, and file previews that come with each. Higher plans also have additional features such as delivery notification and password protection.