What We Recommend Hike For
Hike made it to our top picks for best inventory POS systems, earning a score of 4.28 out of 5 and receiving top marks for its ease of use and general and inventory-specific features. Its inventory and multilocation features, as well as its ability to sync sales, customer information, stocks, and cash flow in one central location, make it a great fit for a retail business’ operations.
Hike was launched in 2014 and there have been reports of clunky workflows and glitchy or system downtimes. However, user reviews reflect that the company has continuously improved its platform and is quick to respond to issues. They also note that most suggestions for platform improvements are taken into consideration and applied as updates.
We particularly recommend Hike for:
- Specialty shops needing inventory tracking on a budget: While it doesn’t have a free plan, Hike offers advanced tools like integrated label printing, composite product management, lay-by and on-account sales, and multilocation tracking for multiple storefronts or warehouses at a price point well below the competition.
- Seasonal retailers and pop-up stores: Hike’s pricing plans are extremely scalable. If you do seasonal pop-ups or need to add additional registers for your busy season, you can upgrade your plan and then downgrade once the sale season is over. Hike’s native iPad app offers the mobility and compact size required for on-the-go and popup store sales.
When Hike Would Not Be a Good Fit
- Small businesses looking for a free POS: While Hike is less expensive than our other recommended POS inventory systems, it does not have a free plan. Its basic plan starts at $69 per month, so a free POS system like Square—which also provides scalable features—might be a better solution.
- Small multichannel retailers: Its ecommerce integration features are only available in higher tiers (starting at $119 per month), which can be pricey for small businesses. Retailers looking for a multichannel POS system would find more value for money with Shopify, if they primarily sell online, or Square, if they get more in-person and mobile sales.
Looking for something different? Read our guide to the best POS systems for small businesses to find a software that’s right for your business.
|Affordable and scalable pricing plans||Customized reporting and analytics require an upgrade|
|Centralized inventory and customer information across multiple store locations||Lacks a built-in payment processor|
|Can handle complex inventory||Occasional platform glitches and downtime|
|Top-rated customer support team||Purchase ordering process can be clunky|
|Designed for mobility|
Hike has three subscription tiers—Essential, Plus, and Enterprise—starting at $69 per month. Each of these plans has one register included, but you can purchase extra registers at $39 per month. The main differences between the plans are the ability to sell online and available integrations (inventory, accounting, marketing, and ecommerce, and marketplaces).
Stocktake, purchase orders, returns
Multi-outlet features e.g., stock transfer, outlet-based user access, etc.
24x7 Email and Live chat
Dedicated account manager and customized onboarding
*Lump-sum billing. Additional registers cost $29 per month billed annually, $39 per month billed monthly.
Hike’s most basic plan, Essential, includes unlimited users and products and you can sell in-store using compatible devices (PC, Mac, iPad, and Android app). Accounting integrations are available, along with basic product and inventory features (variants, composite products, purchase orders, and more).
When you upgrade to the Plus, you unlock more integrations for ecommerce, inventory, marketplaces, marketing, and more advanced product, inventory, and order management features. For example, you can have units of measure for your products (useful for ingredients and menu planning), do customized receipts, and have delivery dockets and multi-outlet features for your stores (stock transfer, outlet-based user access, and more).
The highest tier, Enterprise, gives you a dedicated account manager and a customized onboarding session. Everything under the Essential and Plus plans is included in this plan as well.
Changing subscription plans can easily be done with Hike. When you switch between plans, any remaining pro-rata credits from your current plan will be transferred to your new Hike subscription plan. Hike does not have a free plan, but you can sign up for a 14-day free trial, no credit card required.
Hike Payments & Hardware
Hike is compatible with most PC, Mac, and iPad systems and works with widely used retail counter hardware brands such as Star Micronics, Epson, Socket Mobile, and even Apple. Hike provides a list of recommended hardware (bundles and peripherals) on its website. Hike’s plug-n-play hardware list includes receipt printers (Bluetooth, LAN & USB), barcode scanners, cash drawers, and payment devices.
Works with iPads:
- Star mPOP
- Elo PayPoint Plus
- Hike iPad POS bundle
Works with all computers (PC and Mac):
- APG/Nexa cash drawer, Star TSP143 USB receipt printer, Honeywell 1400G barcode scanner
Hike accepts all major credit and debit cards. Customers can also pay with tap, swipe, or chip and pin. Most integrated payment devices include Apple Pay and NFC—contactless technologies.
Hike offers many integrated payments across the globe—in Australia, Canada, and Europe to name a few regions—and providers vary per region. In the US, Worldpay, PayPal, Clearent, Square, Evo, PayJunction, and Elavon are the available providers. Hike does not charge any transaction fees on top of your payment processor’s fees.
Setting up Hike is easy. Once you submit your email address and specify what type of business you have, you get directed to the dashboard where you can start adding products (either manually or through a preloaded inventory). Configure your language, time zone, and currency settings and you are ready to start!
Hike has the following standard retail POS features:
- Cloud-based POS system: Cloud-based with an offline mode to sync offline orders once an internet connection is found
- Barcode scanning system: Tap, search, or scan a barcode to add items to the shopping basket
- Payments: Discounts, gift cards, integrated card payments, and partial payments (deposits and lay-by)
- Store management: Daily total, cash float, order history, cash calculator, staff access and pin, returns and refunds, and transaction reports
- Performance reports: 24/7 real-time information on shift reports, sales reports, transaction history, employee performance, and product analytics; custom reports are only available on higher subscription plans
Hike is designed to help small to large retailers monitor their sales and inventory in real time to enable immediate business decisions when necessary. Take a look at some Hike’s standout features to decide it’s a great fit for your business.
- Purchase orders, purchase order receipts, supplier directory
- Granular inventory tracking
- Stock by variant: Size, color, material, and more; assign unique SKUs to each
- Product organization: Categories, sub-categories (groups), tags
- Assign barcodes to products
- Retail hybrid inventory
- Product bundles: Build composite product bundles from existing products
- Bulk import and export: Add, update, and count inventory at once
- Price margin: Enter cost price and specify percentage value and the system will calculate a selling price
- Perform full or partial inventory count, schedule counts in advance
- Inventory tracking on/off
- Automated reorder reminders
- Stock transfer between stores
Hike offers strong and pretty advanced inventory management features, even on its basic plan at $69/month. It actually got a perfect score in the inventory features category during our evaluation of several inventory POS systems. It provides real-time tracking, low-stock alerts, barcoding, purchase orders, and vendor management (something not offered by many popular platforms). While stock transfer is available only at a higher price plan, its granular inventory management features—the ability to set unlimited variants, do product bundles, and group products—are extremely valuable for retail businesses.
Hike Multistore Management
- Multiple outlets: Stores, pop-ups, warehouses
- Multistore reporting: General store performance and site-level performance, in real time
- Multistore POS inventory: Set automated inventory counts and re-ordering per store
Having a centralized location for everything is truly Hike’s best feature. Inventory is tracked and managed across all locations and is updated in real time. Staff, based on permission levels, can adjust stock details, pricing levels, and even transfer stock in between stores, straight from Hike’s dashboard.
You can also set up automatic reordering when stock levels reach a specific point. Comprehensive reporting—overall and per store—helps you see what items in your inventory are top sellers, what isn’t selling, what stores sell which products, and more.
Hike CRM and Loyalty Program
- Customer directory in-store and online: All contacts, one location
- Customer information and behavior insights: Basic data plus insights on customers’ visit frequency, average spend, loyalty points accrual, and more
Having a central location for your customers’ information enables you to gain a wealth of insight about customer behavior—spending habits, frequency of visits, and other details—that you might miss if you keep them separate by store location.
This setup gives your customers leverage to earn more loyalty rewards points. Furthermore, its Mailchimp integration will provide you an edge for marketing purposes as it allows you to segment your customers based on behavior and purposefully target them for campaigns.
- Ecommerce: Shopify, BigCommerce, WooCommerce, Magento, and Neto
- Inventory: Deputy and Unleashed
- Accounting: QuickBooks Online, Xero, MYOB AccountRight, and MYOB Essentials
- Marketplace: Amazon Marketplace
- Marketing: Mailchimp
One of the Hike’s strengths is having built-in integrations. This allows you to have a more efficient business process. For example, you can track and have real-time updates about your store sales in your accounting program and have faster payroll processing. If you have an online store, then you can connect it to Hike so that your inventory is synced—you don’t risk selling out-of-stock items.
The only downside is that all of these integrations, except for the accounting programs, are only offered at the Plus ($119/month) level. However, considering that these integrations are available at a set pricing level and not as individual paid premiums, it can still be considered an affordable upgrade.
Hike Mobile App
- Set-up a checkout counter using an iPad device through the iPad register app
- Access to retail management system, including full inventory control and reporting
- Supports plug-n-play Wi-Fi and Bluetooth hardware—receipt printers and barcode scanners
- Available as iPad app (iOS) and Android devices (Google Play: 4.1 out of 5 rating from about two dozen reviews)
Hike is built with mobile in mind. Its app can function as a POS and management system. You can bring your POS to the customer to deliver a unique experience (floating cash register), check stock information and sales reports in real time, and even update product pricing—all from your mobile device.
Hike Ease of Use
- Intuitive user interface
- Offline mode
- Touch screen
- Help center
- Video tutorials and webinars
- Dedicated account manager and customized onboarding for those under the Enterprise plan
- 24×7 email and chat support
- Customer callback for demos and sales
User feedback about the platform intuitiveness is fairly consistent—it is easy to sign up and set up. Most screens are pretty self-explanatory and if there are any questions, customer support team members are fast to respond via live chat.
Customers also rate Hike’s customer service as excellent. User reviews across third-party review sites echo the same sentiment.
Top Hike Alternatives
Best for: Brick-and-mortar retailers needing detailed inventory tracking
Best for: Online retailers expanding to multichannel sales
Software from: $0 (free to use)
Software from: $99
Software from: $0 plus ecommerce subscription $29
Hardware from: $0
Hardware from: $499
Hardware from: $29
Runs on: iOS, Android, and Square hardware
Runs on: iOS app, browser-based, or custom Vend hardware
Runs on: iOS
What Users Think About Hike
Hike user reviews have mainly been positive, with many raving about its customer support team. They said its agents are extremely helpful, responsive, and would go the extra mile to resolve issues. Its robust inventory features earned praise for the ability to handle complete inventory as well. However, some users complained about the platform glitches and downtime that occur from time to time.
At the time of publication, Hike reviews earned the following scores on popular user review sites:
- Trustpilot: 4.4 out of 5 based on about 80 reviews
- Capterra: 4.0 out of 5 based on some three dozen reviews
- G2: 4.8 out of 5 based on 4 reviews
When reading through user reviews, I noticed these trends:
Users Don’t Like:
Can handle complex inventory
Too click-intensive (requires many clicks to perform a task)
Very helpful and responsive support team
Occasional platform glitches
Continuous platform updates
Clunky app—sometimes loses connectivity
Hike is an inventory POS system that allows you to expand your business without costing an arm and a leg. Its basic plan offers valuable inventory, store management, and accounting integrations to let you efficiently manage your business across multiple locations. It is a perfect POS system if your business needs to be mobile and in several locations (offline, in-store, and even warehouses) where real-time inventory syncing is crucial.
Sign up with Hike for a 14-day free trial—no credit card required.