Hiver is a help desk software that allows users to manage customer concerns using a shared inbox in Gmail. It enables teams to streamline their email communication using features such as email management, tasks, notes, templates, and more. We compiled Hiver user reviews from around the web and determined that it generally has positive ratings. We also shared its available pricing options.
Summary of User Reviews
What Hiver Does Well
Users who recommended Hiver said that they like how they can easily keep track of all customer concerns without missing anyone out using a robust shared inbox. They also like features such as snooze, response templates, and reports.
What Hiver Does Not Do Well
Users who gave Hiver negative reviews report some minor lags while using the program. They also said that some users can experience a learning curve. Improvements for the shared mailbox automation functionalities were also recommended.
Most Helpful Positive User Review
A user who gave Hiver a positive review on Capterra said that he appreciates how the software has allowed their company to streamline the workflow of orders using only two email addresses. He likes how each member of the team can pull, respond, and process orders for easier team management and better client servicing. Lastly, he likes how the program enables him to assign tasks to his team easily.
Most Helpful Negative User Review
A user who left a negative review of Hiver on Capterra said that despite liking the overall performance of the software, he experiences occasional glitches such as lags when adding a new user to the system.
Hiver Pricing
Hiver offers three subscription plans: Plus ($18/user/month), Premium ($27/user/month), and Enterprise ($40/user/month). The main differences between the plans include the number of shared mailboxes and labels, as well as access to premium features such as analytics, automations, email permalinks, and priority support.
($/user/month) | ($/user/month) | ||
|---|---|---|---|
| Plus | |||
| Premium | |||
| Enterprise |
Hiver Features
Check out the list below for some of Hiver’s features.
- Shared Mailboxes
- Shared Labels
- Collision Alerts
- Email Notes
- User Mentions
- Auto Response
- Activity Timeline
- Email Templates
- Shared Drafts
- Analytics
- Email Automation
- Email Reminders
- Send Later Function
- Browser Notifications
- Third-Party Integrations
Helpful Help Desk Software Resources
Best Help Desk Software for Small Businesses in 2017 – Delivering exceptional customer service is essential to the health of any small business — and help desk software helps you manage customer inquiries and issues more effectively and efficiently. In this article, we looked at the industry leaders and up-and-comers and found our top three picks.
How to Start & Manage a Helpdesk – The Ultimate Guide – Building an ongoing relationship with your customers extends through the full lifecycle of their use of your product or service, and starting and managing a help desk can be your front line of support. In this guide, we discuss all the essential information when managing a help desk.
How to Become a More Customer Centric Business in 5 Steps – Customer-centric businesses encourage the whole team to focus on supporting their prospective and existing customers. In this guide, we discuss the process of becoming a more customer-centric business in order to drive sales and increase customer retention.
Top 29 Customer Service Tips from the Pros – Customer service refers to the support given to customers before, during, and after their purchase or transaction with your company. Read this article for ideas on how you can improve your business’ customer service activities.
Hiver FAQ
Does Hiver offer a free trial or demo?
Yes. Interested users can schedule a demo or sign up for a free 14-day trial.
Which features can users have access to during a trial of the software?
Users get access to the Enterprise plan during the 14-day free trial. They can choose the plan they want to subscribe to after the trial.
What methods of payment does Hiver accept?
Hiver accepts payments made securely via Stripe.
Hiver Overview Video
This video provides a demo of how users can utilize the shared mailbox function on Hiver.
Popular Integrations
When choosing a helpdesk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Hiver’s popular integrations:
Top Hiver Alternatives
Not sure if Hiver is the right fit for you? Read our reviews of top help desk software or check out one of these three Hiver alternatives.
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Leave a Review
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Carla Robinson
Review SourceOrganic
I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.
That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this)
Much quicker with assigning emails.
Easy use of tags so we can narrow down searches in categories – helpful for managing workloads.
Review SourceOrganic
Clarissa (Morris) Wilson
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
I like Hiver because of their customer support team. They are very nice and very fast to respond to anything I might need.
They took away the ability to track emails. I originally signed up for Hiver because of this but they took this function away and I wasn’t too happy about this because I had to find another software. I still like Hiver and still use it but this was my favorite function of it.
That they were not going to have the ability to track if your emails have been opened and read for long.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Shin Thu San
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Lean solution without unnecessary bells and whistles. Every Hiver feature is high impact. Easy and fast ramp up with low learning curve, sits right on top of your inboxes. Excellent and responsive customer service.
The analytics visualization is to be improved. Interesting looking stats but with little explanation on definitions and how the numbers were aggregated.
Not sure I understand this question…
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Brian Del Terzo Credilife®
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
User friendly Gmail Inbox management and sharing with very accessible, responsive, and intelligent support chat. I am in the USA on Central Standard Time.
I am not currently aware of a way to track open tickets or dev plans between my company and HIVER. It would be nice to be able to view ‘open tickets’ with the HIVER support team although, in HIVER’s defense, most support requests are solved on the spot.
Pricing expectations and anticipated adjustments to the ongoing fees associated with the per user costs however HIVER has been very easy to work with, and I am thankful that I found this solution for me and my team.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
David Kennett
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Hiver is a great tool if you use Gmail for your business emails, and need to have shared mailboxes so that you and your colleagues can work together on emails.
It works great for managing customer enquiries, dealing with suppliers, providing customer support, and pretty much any other activities where you need to collaborate as a team and want to all be able to see business email communications that you want to share across your company.
Haven’t had any issues yet.
Nothing really, very happy with Hiver, it does exactly what we bought it for.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.