Hiver is a help desk software that allows users to manage customer concerns using a shared inbox in Gmail. It enables teams to streamline their email communication using features such as email management, tasks, notes, templates, and more. We compiled Hiver user reviews from around the web and determined that it generally has positive ratings. We also shared its available pricing options.
Hiver offers three subscription plans: Plus ($18/user/month), Premium ($27/user/month), and Enterprise ($40/user/month). The main differences between the plans include the number of shared mailboxes and labels, as well as access to premium features such as analytics, automations, email permalinks, and priority support.
Top Helpdesk Software 2019
What Hiver Does Well
Users who recommended Hiver said that they like how they can easily keep track of all customer concerns without missing anyone out using a robust shared inbox. They also like features such as snooze, response templates, and reports.
What Hiver Does Not Do Well
Users who gave Hiver negative reviews report some minor lags while using the program. They also said that some users can experience a learning curve. Improvements for the shared mailbox automation functionalities were also recommended.
Most Helpful Positive User Review
A user who gave Hiver a positive review on Capterra said that he appreciates how the software has allowed their company to streamline the workflow of orders using only two email addresses. He likes how each member of the team can pull, respond, and process orders for easier team management and better client servicing. Lastly, he likes how the program enables him to assign tasks to his team easily.
Most Helpful Negative User Review
A user who left a negative review of Hiver on Capterra said that despite liking the overall performance of the software, he experiences occasional glitches such as lags when adding a new user to the system.
Check out the list below for some of Hiver’s features.
- Shared Mailboxes
- Shared Labels
- Collision Alerts
- Email Notes
- User Mentions
- Auto Response
- Activity Timeline
- Email Templates
- Shared Drafts
- Email Automation
- Email Reminders
- Send Later Function
- Browser Notifications
- Third-Party Integrations
Helpful Help Desk Software Resources
Best Help Desk Software for Small Businesses in 2017 – Delivering exceptional customer service is essential to the health of any small business — and help desk software helps you manage customer inquiries and issues more effectively and efficiently. In this article, we looked at the industry leaders and up-and-comers and found our top three picks.
How to Start & Manage a Helpdesk – The Ultimate Guide – Building an ongoing relationship with your customers extends through the full lifecycle of their use of your product or service, and starting and managing a help desk can be your front line of support. In this guide, we discuss all the essential information when managing a help desk.
How to Become a More Customer Centric Business in 5 Steps – Customer-centric businesses encourage the whole team to focus on supporting their prospective and existing customers. In this guide, we discuss the process of becoming a more customer-centric business in order to drive sales and increase customer retention.
Top 29 Customer Service Tips from the Pros – Customer service refers to the support given to customers before, during, and after their purchase or transaction with your company. Read this article for ideas on how you can improve your business’ customer service activities.
Does Hiver offer a free trial or demo?
Which features can users have access to during a trial of the software?
Users get access to the Enterprise plan during the 14-day free trial. They can choose the plan they want to subscribe to after the trial.
What methods of payment does Hiver accept?
Hiver accepts payments made securely via Stripe.
Hiver Overview Video
This video provides a demo of how users can utilize the shared mailbox function on Hiver.
When choosing a helpdesk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Hiver’s popular integrations: