HotSchedules is an employee scheduling and workforce management software designed for restaurant, retail, and hospitality industries. It features tools for automating tasks such as scheduling, shift communication, inventory management, reporting, forecasting, recruiting, and training. We compiled user reviews from around the web and determined that HotSchedules has a mix of positive and negative ratings. We also cover the pricing options for small business owners.
HotSchedules Customer Reviews
Ease of Use: Average
Customer Service: Good
Summary of User Reviews
What HotSchedules does well:
Users who recommended HotSchedules said that it is an effective tool for tracking employee shifts, availability changes, time-off requests, and payroll management.
What HotSchedules does not do well:
Users who gave HotSchedules negative feedback said that even if the employer pays for the software, the employees still have to pay for the mobile app to use the program. Customers also say that it can be confusing to use initially.
Most Helpful Positive User Review
A user who gave HotSchedules a positive review on Capterra said that the software has helped streamline their scheduling process. He mentioned that his team members are now more involved in the scheduling process and are able to view their schedule and submit time-off requests and availability changes from their apps. He also reported that their communication and payroll management have improved significantly.
Most Helpful Negative User Review
A user who gave HotSchedules a critical review on G2 Crowd said that the software is quite expensive compared to similar products on the market. He reported that the cost of the mobile app is not in included in the price the employer pays for the software. He also mentioned that there’s a bit of a learning curve because of the different options available.
Other HotSchedules User Reviews From Around the Web
Here are a few resources for finding helpful HotSchedules customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed
*Average rating as of date article was written: November 6, 2017.
HotSchedules’ pricing isn’t published on their website. However, a third party website indicates that pricing starts at $40 per month for one location and up to 30 users. Based on consolidated reviews from users from a third party site, HotSchedules is priced higher than its competitors.
The system features automated scheduling, calendar management, employee scheduling, group scheduling, and more.