This article is part of a larger series on CRM.
HubSpot is a popular customer relationship management (CRM) system that offers small businesses a user-friendly interface, a free plan, and marketing features like email campaign tools, a webform creator, and social media integrations. However, its paid plans are expensive, and the free plan does not include features like project management or advanced analytics, which makes HubSpot competitors desirable to small businesses.
To discover the best HubSpot alternatives, we analyzed the features HubSpot doesn’t offer and other benefits, like sales automation functionality at a lower price point, and narrowed it down to the top six CRM options:
- Freshsales: Best overall, and best HubSpot alternative with customization capabilities
- Really Simple Systems: Excellent choice for businesses looking for an easy-to-use, if not easier, alternative to HubSpot
- Pipedrive: Great option for teams looking for a more affordable pick to HubSpot’s Sales Hub for sales management functionality
- Zoho CRM: Good choice for companies wanting HubSpot alternatives with advanced automation and analytics features
- Bitrix24: Solid option for organizations looking for HubSpot alternatives with project management capabilities
- Zendesk Sell: Ideal for mobile sales teams looking for a HubSpot alternative with strong telephonic features
Pro tip: Are you looking for other top-rated CRM systems? Check out our guide to the best CRM platforms for small businesses.
Best HubSpot Alternatives Compared
Free Trial for Paid Plans
Starting Price for Paid Plans*
Help & Support
Yes, unlimited users
$15 per user/month
Customizable sales pipelines
Support via email (24/7), phone, and chat (24/5)
Yes, up to 2 users
$14 per user/month
Customizable reporting tools on the free plan
Email, chat, and phone support during business hours
No free plan
$14.90 per user/month
AI features on the lowest-cost plan
24/7 live chat and email support
Yes, up to 3 users
$14 per user/month
Advanced sales metrics and AI features
24/5 email and phone support on paid plans
Yes, unlimited users
$39, includes 5 user seats
Project and task management capabilities
Live chat and email support for all paid plans
No free plan
$19 per user/ month
Ability to call and SMS clients in the platform
24/7 live chat, phone, and email support
*Based on annual billing. Monthly contracts are available at slightly higher rates.
Freshsales: Best Overall & Best Alternative to HubSpot for Customization
Similar to HubSpot, Freshsales offers a free-forever plan for an unlimited number of users, but it’s mostly limited to storing contact information and performing basic communication functions with those contacts. Freshsales is significantly more affordable than HubSpot when it comes to paid plans, and gives businesses more robust customization capabilities for designing data fields, sales pipelines, and user roles.
Freshsales Pricing at a Glance*
- Free: Unlimited users (limited features)
- Growth: $15/user
- Pro: $39/user
- Enterprise: $69/user
- Free trial: 21 days
*Monthly pricing is based on annual billing. Monthly subscriptions are available at a slightly higher rate.
Freshsales Customization Capabilities
Freshsales is the best HubSpot alternative for businesses looking for plenty of customization abilities in their CRM design and layout. On their lowest-priced paid plan, users can create and track custom sales activities, design custom fields for collecting information, create modules for business processes, and customize user roles and permissions.
However, Freshsales doesn’t offer native social media integrations. If communicating with leads and customers via social media channels is important to your business, consider Zoho CRM instead.
Read our full Freshsales review to learn how this software helps teams collaborate, manage deals, and reach business goals.
Really Simple Systems: Best HubSpot Alternative for Ease-of-Use
For businesses that want a HubSpot alternative with similar usability attributes and a free-forever option, Really Simple Systems is the best choice. HubSpot users find the interface of Really Simple Systems has comparable features, using minimal buttons, tabs, and solid user-experience design principles to make the platform easy to navigate.
Really Simple Systems Pricing at a Glance*
- Free: Up to two users
- Starter: $14 per user
- Professional: $30 per user
- Enterprise: $46 per user
- Free trial: 14 days
- Simple Marketing Add-on: $22 (free on Enterprise plan)
- Advanced Marketing Add-on: $46
- Service Desk Add-on: $46 (free on Enterprise plan)
*Monthly pricing is based on annual billing; monthly billing is also available at a higher cost.
Really Simple Systems Usability
One of the main reasons both HubSpot and Really Simple Systems are easy to navigate is that each CRM uses a single menu system. HubSpot’s menu is displayed horizontally across the top, while Really Simple Systems displays a vertical menu on the left side. Both layouts make it easy for the user to find the right button or tab to move from various web pages.
Learn how this CRM system helps small businesses close more deals and collaborate effectively in our Really Simple Systems review.
Pipedrive: Best Low-cost Alternative to HubSpot for Sales Tools
When comparing paid subscription plans, Pipedrive is the most cost-effective CRM solution on our list of the best HubSpot alternatives. In addition, even in its lowest-priced plan, Pipedrive users have access to the artificial intelligence (AI) sales assistant feature, sales meeting scheduler, contact management capabilities, and sales deal reporting features—all for $14.90 per user, per month.
Pipedrive Pricing at a Glance*
- Essential: $14.90
- Advanced: $24.90
- Professional: $49.90
- Enterprise: $99 (10-user minimum)
- Free trial: 14 days full access
*Monthly per user pricing is based on an annual billing option. Monthly plans are available as well.
Pipedrive’s Cost-effective Sales Tools
Though Pipedrive is fairly robust when it comes to the sales tools included in their Essential package, the most valuable benefit of this plan may be the fact that the AI sales assistant feature is also included. Using past performance and pipeline tracking, the sales assistant offers coaching tips to improve sales performance.
While Pipedrive offers competitive pricing, they do not have a free plan. If a free option is important for your business, consider Freshsales as an alternative.
Discover how this software enables sales teams to communicate effectively, manage deals, and grow revenue in our in-depth Pipedrive review.
Zoho CRM: Best HubSpot Alternative With Advanced CRM Features
Zoho CRM is the best alternative to HubSpot for users who care more about having advanced tools to automate tasks and sales processes than they do about HubSpot’s tools for mass marketing. Many of these automation features, specifically the capabilities for workflow management, are available on Zoho CRM’s Standard plan.
Zoho CRM Pricing at a Glance*
- Free: Up to three users (limited features)
- Bigin: $7 (sales pipeline only)
- Standard: $14
- Professional: $23
- Enterprise: $40
- Ultimate: $52
- Zoho CRM Plus: $57
*Monthly per user pricing is based on an annual subscription. Monthly billing is available as well.
Zoho CRM Advanced Features
While Zoho CRM has a steeper user learning curve than HubSpot, sales teams can take advantage of built-in and integrated features for orchestrating customer journeys. Plus, the platform allows you to automatically generate and nurture leads based on marketing segmentation, and use the AI assistant Zia to pull data, ask questions, and make advanced predictions.
While Zoho CRM offers robust features and analytics, it can be cumbersome to learn all of its features, especially for non-technical users. If you’re looking for a simple CRM without much of a learning curve, consider Really Simple Systems.
Pro tip: Looking for more CRMs with a user-friendly interface? Check out our guide to the best simple CRM systems for small businesses.
Read our full Zoho CRM review to explore its rich feature set and learn how it helps small businesses thrive.
Bitrix24: Best HubSpot Alternative With Project Management Features
While HubSpot is easier to use and offers an array of marketing features for email campaigns and content management, Bitrix24 is the best HubSpot alternative for businesses that want certain components that are missing from HubSpot. Some of these components include mass system customization, human resources management tools, and most notably, project management capabilities.
Bitrix24 Pricing at a Glance*
- Free: Unlimited users
- Basic: $39/month (up to five users)
- Standard: $79/month (up to 50 users)
- Professional: $159/month (unlimited users)
*Pricing above is based on annual billing. However, you may also pay in full quarterly, annually, or biannually.
Bitrix24 Project Management Tools
For many users, Bitrix24 is their first choice among HubSpot competitors because of the project management tools available in the free plan―tools HubSpot doesn’t offer. Businesses with access to the project management tools included in Bitrix24 can create and view projects through Kanban or Gantt chart views, utilize task time tracking, and assign project owners.
Discover how this CRM helps sales, customer service, and marketing teams collaborate to reach their business goals in our Bitrix24 review.
Zendesk Sell: Best HubSpot Alternative With Built-in Phone Features
HubSpot has solid email campaign tools and basic telephone features for making and tracking calls, both of which are included in its free plan. Zendesk Sell doesn’t offer a free plan, but it does provide sales teams with more advanced CRM reporting features compared to HubSpot. It also has telephonic features within the platform proportional to HubSpot due to the overall capabilities and ease of use of the telephone tools.
Zendesk Sell Pricing at a Glance*
- Sell Team: $19
- Sell Growth: $49
- Sell Professional: $99
- Free trial: 14 days
*Monthly per user pricing is based on annual billing, monthly billing is available for higher prices.
Zendesk Sell Telephonic Features
Zendesk Sell telephone features include user-friendly tools for click-to-calling, call logging, call script storage, and texting communication channels. The platform also offers metrics for analyzing calls to monitor the quantity, duration, and outcomes of outgoing phone calls.
However, while Zendesk Sell provides robust calling tools, it does not currently offer project management tools within the platform. If project management features are necessary for your sales operation, consider Bitrix24 as an alternative.
Read our full Zendesk Sell review to learn how this software helps teams streamline their sales processes and close more deals.
How We Evaluated the Best Competitors to HubSpot CRM
To determine the top HubSpot competitors, we evaluated CRM systems offered by companies similar to HubSpot, like an easy-to-use interface, a free CRM plan, and tools for generating and deploying mass marketing email campaigns. We also analyzed software feature gaps offered by competitors to HubSpot.
Based on our evaluation, Freshsales is the best alternative to HubSpot. We chose this CRM software due to its user-friendly interface, free plan for an unlimited number of users, and sales pipeline customization capabilities that aren’t offered by HubSpot.
The tabs below offer insight into our evaluation process for choosing the best alternatives to software like HubSpot:
40% of Overall Score
Cost is typically among the most important criteria for any small business. Plus, with HubSpot offering a free plan, price was heavily weighted when reviewing the best options. For comparison specific to HubSpot, we considered the availability of a free plan, scalable subscription plans, and monthly billing availability.
20% of Overall Score
We looked at overall features we feel are necessary for a CRM, including reporting and analytics capabilities, tools for managing sales pipelines, and the ability to communicate with leads. We also evaluated each CRM’s mobile application and third-party integrations.
15% of Overall Score
Tools like HubSpot were also evaluated on product usability. This was analyzed in terms of the expertise needed to set up and integrate the CRM with other applications, the skill required to operate the platform, and the intuitiveness of navigating the interface.
15% of Overall Score
Extensive support and service can prevent issues a user might encounter while using any one of these HubSpot alternatives. Help and support were evaluated in terms of customer service hours and the availability of support via phone, live chat, and email.
10% of Overall Score
In addition to firsthand experiences with CRM platforms offered by companies like HubSpot, we evaluated what other users are saying about each CRM. These criteria consider how customers feel, based on their reviews, to gain insight into platform popularity, ease of use, and overall value for the price.
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