IBM Sametime is a unified communications suite for businesses. It offers tools such as instant messaging, chat rooms, voice calling, and video calling. We compiled user reviews from around the web and determined that IBM Sametime has a mix of positive and negative ratings. We also compared the most popular pricing options available.
Summary of IBM Sametime User Reviews
What IBM Sametime does well:
Users who gave IBM Sametime positive feedback said that the service is quite reliable and useful for instant messaging, file sharing, online meetings, and screen sharing.
What IBM Sametime does not do well:
Customers who gave IBM Sametime critical feedback mentioned that logging in can be a bit tedious. Some customers also said that they have encountered glitches and that some features have limited options.
Most Helpful Positive User Review
A customer who gave IBM Sametime a positive review on TrustRadius said that it makes communicating across the globe within his organization efficient. He mentioned that the program is user friendly and good for business use. He particularly likes it for holding meetings and screen sharing sessions. He also said that Sametime can address many business problems and can serve different purposes such as for meetings, instant messaging, and/or VOIP.
Most Helpful Negative User Review
A customer who gave IBM Sametime a critical review on G2 Crowd reported that some features have limited options such as in group meetings. She also complained that the program freezes sometimes and that there are a lot of steps required just to log in.
IBM Sametime Pricing
IBM Sametime offers three paid plans: Communicate (starts at $63.50/user/year), Conference (starts at $85/user/year), and Complete (starts at $128/user/year). You need to contact support to get detailed pricing based on your business requirements. The main difference between plans is the number of features included.
The company also offers Sametime Unified Telephony, but doesn’t publish rates online. It allows personal call routing, device selection, and Integration with PBX systems.
IBM Sametime Features
- Browser-based meetings
- Multi-user video and multi-way calling using a web browser
- One-to-one and group chat inside the meeting
- Chat history
- SIP-based calling with any phone number or SIP URI, including third-party TCSPI integration
- Mobile SIP-based calling
- Multiple file and folder transfer
- Organizational tree view of the contact list
- Screen sharing
- Plugins, API integration
- SIP trunking
- VOIP in browser with dial in and dial out
- External users from outside the enterprise can attend meetings
- Mobile meetings
- TCSPI to connect to third-party audio and video bridge
Useful IBM Sametime Resources
Best VoIP Provider for Small Businesses in 2018 – We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Hosted PBX vs. SIP Trunking VoIP Phone Service – In this article, we explain hosted private branch exchange (PBX) and session-initiated protocol (SIP) trunking in more detail, as well as when to use one over the other.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
IBM Sametime Video Overview
This video shows how IBM Sametime works.
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