Disclaimer: IBM Sametime has changed its name to HCL Sametime. To view the updated review, please click here.
IBM Sametime is a VoIP service provider designed to provide a unified communications platform for businesses. It offers tools such as instant messaging, chat rooms, audio and video calling, file sharing, and more. We compiled IBM Sametime user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of IBM Sametime User Reviews
What IBM Sametime Does Well
Users who gave IBM Sametime a positive review said that it is intuitive and easy to use. Some also said that it simplifies business communications and effectively promotes team collaboration.
What IBM Sametime Does Not Do Well
Users who gave IBM Sametime a negative review said that they experienced occasional glitches, such as lagging of the system when transferring files or in between chat messaging. Some of them also mentioned the need to improve customization features, so that they can include a personalized touch to their messages.
Most Helpful Positive User Review
A user who left a positive review of IBM Sametime on G2 Crowd said that it provides them with an efficient communication platform that’s ideal for a collaborative business environment. She also added that the instant messaging tool is a great alternative to email as they can communicate faster in real-time.
Most Helpful Negative User Review
A user who left a negative review of IBM Sametime on G2 Crowd said that he finds the interface too formal and stiff. He also wished to see more options to personalize messages that can enhance the way they communicate virtually — including emojis and graphics.
IBM Sametime Pricing
IBM Sametime offers three paid plans: Communicate (starts at $63.50/user/year), Conference (starts at $85/user/year), and Complete (starts at $128/user/year). All plans have access to new software features complete with licensing options and a downloadable software.
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IBM Sametime Features
Check out the list below of some of IBM Sametime’s features:
- Browser-based meetings
- Multi-user video and multi-way calling using a web browser
- One-to-one and group chat inside the meeting
- Chat history
- Mobile SIP-based calling
- File sharing
- Organizational tree view of the contact list
- Screen sharing
- Plugins and API integration
- SIP trunking
- VoIP in browser with dial-in and dial-out
- External users from outside the enterprise can attend meetings
- Mobile meetings
- Telephony Conferencing Service Provider Interface (TCSPI) to connect to third-party audio and video bridge
- Microsoft Office Integration
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IBM Sametime FAQ
Does IBM Sametime offer a free trial?
There was no mention of a free trial on the website. Interested users can contact the sales team to know more about the product.
Can IBM Sametime users manage their files using the software?
Yes. IBM Sametime enables users to share files to save time and avoid exceeding mail size quotas. They can also manage message history using date and time stamps, people and date searches, and a log of sent links and files.
Does IBM Sametime promote data privacy and security?
Yes. IBM Sametime provides end-to-end continuous security for all its cloud-native data and enterprise applications. Through their security features, users can share confidential data without worrying about leaks.
IBM Sametime Overview Video
This video provides an overview of how IBM Sametime works to enhance business communications.