iCIMS Recruit is a cloud-based recruitment software that offers full hiring functionality. It lets users access recruitment tools that let them guide candidates from hiring to onboarding. We compiled user reviews from around the web and determined that iCIMS Recruit has mixed reviews. We also compared the most common pricing options for small business owners.
iCIMS Recruit Customer Reviews
Ease of Use: Good
Customer Service: Average
Pricing: Average
Summary of User Reviews
What iCIMS Recruit does well:
According to the positive reviews online, users like how applicants can apply for different positions using one profile. Others are happy with the customizable fields and the reporting features. Some said that they enjoy having a huge database of applicants in one software.
What iCIMS Recruit does not do well:
According to the negative reviews online, users feel that iCIMS Recruit has poor customer service. Users also dislike that they have to pay for additional features, which makes the application more expensive than its competitors. Others complained about the complicated interface and functionalities.
Most Helpful Positive User Review
According to one positive review on G2 Crowd, the user likes how easy it is to look at resumes. He also loves the look and feel of the job postings. He mentioned that the software is automated to email candidates about job updates.
Most Helpful Negative User Review
One user who left a review of iCIMS on Software Advice thinks that there’s a glitch with the transfer of applications from third party job sites to iCIMS. He said that sometimes it takes several days for the transfer to happen. He wished that iCIMS gave him direct access to the third party sites so that they can immediately access the applicant files. He also mentioned that the reporting system is not as comprehensive as he would like. Lastly, he complained that the account representatives were not helpful and seemed to lack interest in providing assistance.
Other iCIMS Recruit User Reviews From Around the Web
Here are a few other resources for finding helpful iCIMS Recruit customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| User Review Website | |||
|---|---|---|---|
| G2 Crowd | |||
| Software Advice | |||
| Inspector Jones |
*Average ratings as of October 4th , 2017
iCIMS Recruit Pricing
iCIMS Recruit doesn’t publish their prices on their website, but according to third party information, a preconfigured applicant tracking system (ATS) plan costs $299 per month. Additional Recruitment Users cost $89 each per month, while additional Hiring Managers cost $10 each per month.
iCIMS Recruit features include:
- Applicant Tracking System
- Reporting and Metrics
- Social Recruiting
- Job Board Posting
- Employee Referral Program
iCIMS Recruit offers a free demo for those who want to see how their services work.
Compare iCIMS Recruit Competitors
Not sure if iCIMS Recruit is the right recruitment software for you? Check out our comparison of three top recruitment software.
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Michael Reygaert,MS,SHRM-CP
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Overall, iCIMS does an outstanding job with their entire platform making it very user friendly for clients to use. Also, their customer service is phenomenal and they are very responsive when you reach out – I’ve never had such a good experience working with a vendor. When you reach out to their client support line, they respond within minutes and even follow-up with a recap of the call and the solution provided via email for your records – I love this!
If I had one suggestion for iCIMS to improve, it would be to make the reporting side of their platform easier to navigate as you really have to ingrain yourself in the platform and reporting features to fully understand how it is all interconnected and how it effects reporting. Many times, I have had to ask the client support line for help in creating a customized report because it wasn’t something easy enough for us to do on our own within input from iCIMS as reporting comes from so many different areas of the platform.
To our surprise, we are blown away by the service provided by iCIMS in a good way. Although we had a general idea upfront from our interactions with them, it did not show how great they really are to clients on an ongoing basis. iCIMS is a must have for any HR department looking for an applicant tracking system.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Tina (Zebarth) Sivilli
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. ICIMS is highly configurable and allows for custom fields to be added. Additionally, ICIMS provides a foldering system that allows you to organize your jobs, but locations, manager, etc.
ICIMS has a great reporting feature that is also highly customizable. Its a little complicated to use, but customer service can help you compose a basic report and add in all of the other fields you’d like to see.
The ICIMS product also offers a library for requisitions, which provides easy reference to common labor categories or descriptions that you often use. It allows for copy and edit of existing requisitions to quickly open a new position.
Email tracking through ICIMS is easy to use, and tracks both your outgoing and incoming emails. This creates a great historical record to get a status of what happened years back with candidates.
They do a great job with training modules that you can revisit at any point. They also have printable help guides.
ICIMS doesn’t have a direct feed to Indeed.com, posted positions may take up to 4 days to show on the indeed system. ICIMS also doesn’t direct feed to any of the unemployment websites, which makes you non-compliant for AAP/OFCCP unless you manually repost all of your positions to those website.
Requisitions are very difficult to post in ICIMS with the primary issue being a consistent font. Once you edit or copy a requisition, there were multiple fonts, even after editing and revising would often appear unprofessional in the postings. They do have functionality that they added that has improved this, but it is still a huge time waster and an issue.
Screening questions don’t actually screen out applicants, instead you have to mire through lots of applicants to see that they don’t meet minimum qualifications. Closing out candidates in ICIMS is a nightmare. You have to close them out against the requisition, and again as a candidate. These two separate profiles never quite come together for ICIMS.
Also, while they have lots of functionality, you will be nickeled and dimed for social media and most new updates. There is a cost to add new recruiters, but hiring managers were unlimited, but have very limited access.
Customer service is hit or miss. Some are great, and some are terrible….
If I knew the flaws in the system, it would allow me to plan for more manpower to post jobs and update our website for AAP/OFCCP compliance.
I also wish I knew that the company would not automatically update forms when the laws changed, or new documentation was required.
Prior to an update, the system would have errors, and candidates couldn’t complete an application. The system works, it is just clunky, expensive and has very poor customer service.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Jeanette Vanstrom
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Very friendly when you are able to get a hold of them. They do respond to help tickets via email very fast which is nice but at times it does not solve the issue and would be much easier to just be able to call someone.
We hire a lot of seasonal workers each year. We have expressed our need for an easier way to process “re-hires” but so far any changes made towards making it easier for re-hires has not helped my company’s situation.
We were told after our 3rd year that the re-hire process would be considered, so far we have not seen any helpful changes with that.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.