iCloud is Apple’s cloud computing and cloud storage solution that allows users to store, manage, and share their files via iCloud.com and across iOS mobile devices and computers. It can handle documents, photos, videos, apps, and more. We compiled user reviews from around the web and determined that iCloud has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
iCloud Customer Reviews
Ease of Use: Average
Customer Service: Good
Pricing: Average
Summary of User Reviews
What iCloud does well:
Users who left a positive review of iCloud like that it syncs all of their files across all of their Apple devices. A lot of them are also pleased that they can easily upgrade from one Apple unit to another and have all of their files synced with little to no effort.
What iCloud does not do well:
Users who left a negative review of iCloud said that its interface is not as user friendly as the other Apple products. Some of them also feel that its pricing for additional storage can be more expensive compared to other similar software.
Most Helpful Positive User Review
A user who gave iCloud a positive review on G2 Crowd said that she loves that she can access her files and settings from all of her devices. She specifically finds it very convenient that iCloud makes it possible for her to respond to her text messages and edit her calendar from both her iPhone and Mac. It also lets her access on her phone whatever open tabs she has on her Safari browser.
Most Helpful Negative User Review
One user who left a review of iCloud on G2 Crowd said that she loves all of her Apple devices — iPad, iPhone, and MacBook — because of their user-friendly interface, but that doesn’t seem to be the case with iCloud because she can’t quite figure out how to use it. Since she’s having trouble with the system, she feels that it interferes with her ability to use it and can’t turn it into something that’s useful to her on a personal or professional level.
iCloud User Reviews from Around the Web
Here are a few other resources for finding helpful iCloud customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average Rating as of November 16, 2017
iCloud Pricing
iCloud offers 5GB of free storage. For users who need more than that, they offer a monthly subscription — 50GB costs $0.99, 200GB costs $2.99, and 2TB costs $9.99. The 200GB and 2TB plans can be shared with up to six of the user’s family members.
iCloud includes the following features and functionalities:
- iCloud Drive and Files app
- iCloud Photo Library
- iCloud Backup and Restore
- iCloud Sync
Compare iCloud Competitors
Not sure if iCloud is the right file sharing software for you? Check out our buyer’s guide comparing three top file sharing providers.
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Jeff Henkel
If you have multiple Apple devices it does well. Once it’s connected you have access to all the files stored in iCloud. Even windows files.
The fee for iCloud is higher than for One Drive, DropBox and the like.
Not much. I have had Apple devices since the first iPhone came out. I still like them even though I believe they were better in the ‘old days’ than they are now. Too much crowd testing these days because products have to get to market sooner from competition and stockholder pressure.
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Rachel Monh
the ability to sync among apple devices effortlessly. great to maintain photos, medias and calendar.
it does not work well with other products such androids or LGs.
I wish to purchase more storage since I have to make sure every couple of weeks, I clear my space for more media.
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Kellie J Cohen
I know iCloud is dependable and i can get to my data from anywhere. Apple support is always available and they do a great job.
I can’t think of anything
I knew everything about Apple i feel i needed to know. I have almost all Apple products.
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Brittany Hart
This service is best for those invested in the Apple ecosystem. It is so refreshingly simple to access files on the go that you created and saved on your home computer without any effort. You don’t need flash drives, you don’t need to get into a web browser to upload anything, it just works. There are settings that allow you to save your files anywhere on your computer and iCloud syncs it on its own. This is for people who don’t want to think about their file locations, they just want to get work done. It goes beyond files, but that’s the part I use the most. Messaging is also great to have no matter what device you’re on.
Unlinking iCloud can be a messy process of redownloading files to your computer. I tried it just to see how it works, and it’s not complicated, I just hate extra things to do with my time. Nothing is lost in the process though. So that’s nice. Contacts also sync wrong sometimes: I got people in my contacts that I’ve deleted from my contacts a few years ago last time I got a new phone.
I guess if I had to pick something I could say that there’s not really onboarding. There are settings that don’t have explanations, and it can feel risky to just try them when you’re dealing with original files. You should know exactly what is going on before you change any settings to how your files are stored, and I didn’t feel that confident the first time I used this. If you’re like me and extremely risk adverse, look up some recent tutorial videos on YouTube, I suppose. There should be something to get familiar with the service before you buy it or use the free version. You don’t want to lose your work, and though it’s not happened to me with iCloud before, anything is possible.
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Brandon Stuhr
Well, since the product is made by Apple, it is incredibly user-friendly and very easy to use. Most people who have an iPhone can easily sync up and back up their data to their respective iCloud servers.
However, what Apple gets wrong is that for the average consumer additional blocks of iCloud storage runs at a steep price. While I was using an iPhone as my daily driver, I didn’t feel that iCloud had a secure enough server. Low and behold, my files were at risk often.
I wish that Apple’s servers were as secure as advertised so I can keep private documents without fear of leakage.
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