iContact is an email marketing service that lets users create, send, and track email messages and newsletters. The company also offers a lot of add-ons and integrations such as analytics, CMS, CRM, e-commerce, forms and survey, social media, and more. We compiled user reviews from around the web and found that iContact has a mix of positive and negative ratings. We also compared the most popular pricing options for small business owners.
iContact Customer Reviews
Summary of User Reviews
What iContact does well:
Users who recommend iContact said that the company’s customer service is very helpful, prompt, and easy to work with. Customers also liked that the platform is easy to use and navigate — from the simple setup of the dashboard to the step-by-step process of sending emails.
What iContact does not do well:
Users who gave iContact critical feedback reported that the the email builder and reporting features are quite basic. Customers also said that the templates are disappointing, especially if you don’t want to write your own HTML for the email.
Most Helpful Positive User Review
A user who gave iContact a positive review on G2 Crowd said that the company’s customer support team is very reliable as they receive Account Management support on a monthly basis. He said that he likes the ease of filling out a template. He also mentioned that it is easy to reuse the template from week to week, keep track of those who receive the emails, and check how many people actually opened them.
Most Helpful Negative User Review
A user who gave the company critical feedback on Capterra said that while the tool provides a simple and straightforward email marketing solution, it is not robust enough. He said that templates can be glitchy and that the design components are limited.
Other iContact User Reviews From Around the Web
Here are a few resources for finding helpful iContact customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed
|*Average rating as of date article was written: September 13, 2017.|
iContact has two plans: Email Marketing and Pro Automation. Both plans are list-based, so the cost of the plan is based on the number of subscribers. Their Email Marketing Plan ranges from $14-$117 per month, while the Pro Automation ranges from $99-$249 per month. The company offers a 15% discount for users who pay annually.
|Up to 500 Subscribers|
|Up to 2,500 Subscribers|
|Up to 5,000 Subscribers|
|Up to 10,000 Subscribers|
|Up to 15,000 Subscribers|
|Social Media Sharing/Posting|
|Google Analytics/Campaign Tracking|