Inavero is a survey software that allows B2B firms to gauge client feedback through surveys and questionnaires, and it primarily uses the Net Promoter Score method to measure client satisfaction. Through its customized packages, businesses are able to differentiate themselves based on their quality of service. In this review, we shared its available pricing options.
Summary of User Reviews
As of the date this article was written (09/10/18), there are no user reviews of Inavero online. If you are a past or current Inavero customer, leave a review to help other small business owners who are deciding whether or not to use the software.
Inavero offers six paid subscription plans built according to industry: Staffing Agencies (starting at $998/year), Accounting Firms (starting at $499/year), Law Firms (starting at $499/year), IT Service Firms (starting at $499/year), HR Services Providers (starting at $499/year), and other B2B Service Firms (customized pricing). The pricing adjusts according to the company size.
For other B2B service firms, contact the company’s customer support for a customized quotation.
Check out the list below of some of Inavero’s features.
- Dedicated Account Manager
- Net Promoter Score
- Detractor Alert
- Issue Tracking
- Segmented Reporting
- Survey Request
- Industry Awards
Helpful Survey Software Resources
How to Conduct an Employee Engagement Survey With Free Template – Check out this article where we explain how you can do an employee engagement survey within your company from start to finish (and what to do with the results).
How to Get Reviews on Amazon the Right Way – Customer feedback is important to improve your business operations, especially when you’re selling on Amazon. Read on to get ideas on how you can get reviews faster and maximize the positive reviews that drive product sales.
Small Business Software Survey: Key Findings About Small Businesses – Not sure about the type of software you need for your business? Check out this article for some insights on the types of software widely used by small businesses, the types used least often, and the most popular brands.
What are the survey questions?
Inavero has identified eight questions that best determine the quality of service and client perception. Each industry will have a specific set of survey questionnaires, but all will include a Net Promoter Score question, plus five key drivers of customer service satisfaction.
What are Detractor Alerts?
Detractor Alerts are email notifications that are sent each time a detractor survey response is submitted. This is taken from your online survey dashboard. By notifying you of the service issue right away, you will be able to follow up quickly and take immediate steps to recover the customer relationship.
How are the surveys priced?
The surveys are priced according to company size and survey package level. In Staffing, the price is according to the number of brands in the company. In Accounting and Legal, the price is according to the number of partners in the firm. In other industries, the price is based on the number of employees. In terms of service package level, pricing is determined by whether you are a small firm launching your first client or a large company looking to enhance your existing survey practice.
Inavero Overview Video
This video provides an overall background on what Inavero can do to help businesses improve their customer relationships and increase their sales.