Inbenta is a help desk software that provides chatbots and self-service solutions to customers, enterprises, and e-commerce technology providers. Its artificial intelligence and natural language processing features enable users to get accurate results to specific queries instantly. In this article, we shared its available pricing options.
Inbenta has four products: Chatbot, Knowledge, Search, and Case Management. Inbenta does not publish its pricing on its website, but services from similar providers have an average monthly cost of $74.01. Those with basic functionalities can range from $1-$49/month, while the extensive ones can cost $100-$149/month.
Top Helpdesk Software 2019
Summary of User Reviews
As of the date this article was written (07/16/18), there are no up-to-date user reviews of Inbenta online. If you are a past or current Inbenta customer, leave a review to help other small business owners that are deciding whether or not to use the software.
Check out the list below of some of Inbenta’s features.
- Artificial intelligence – this algorithm can take and understand human languages, which enables chat bots to easily get what customers mean.
- Semantic clustering – This helps companies to discover gaps in their content to enhance their customers’ experience.
- Multi-language Support
- Natural Language Processing
Helpful Help Desk Software Resources
6 Best Live Chat Software for Small Business for 2018: Zendesk vs LiveChat vs Pure Chat – We looked at the live chat software leaders and up-and-comers in the field and reviewed Zendesk Chat (formally Zopim), LiveChat, and Pure Chat. Read this guide for our comparison and review of these three options, as well as our top recommendations.
How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
9 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Does Inbenta provide demos?
Yes. Interested users can request a schedule for a personal demo.
What is the Artificial Intelligence system that Inbenta uses?
Artificial intelligence is like an electronic brain that has the ability to organize content to answer queries that a human being might ask.
Inbenta Overview Video
This video provides a quick overview on what Inbenta can do to help businesses deflect phone calls and emails, increase self-service and retention rate, and improve customer service experience.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Inbenta’s popular integrations: