IncFile is a company that assists clients in forming business entities through document filing services. We complied reviews from our own website plus user reviews from around the web to determine what IncFile customers think about the company. We also compared the most common pricing options for small business owners.
For an in-depth comparison of three top legal service providers, read our legal service buyer’s guide.
IncFile User Reviews
Overall experience: Fair
Ease of Use: Good
Customer Service: Poor
See All User Reviews
Summary of IncFile Reviews
We scoured hundreds of reviews and found that IncFile has generally negative ratings. Here’s what we found:
What IncFile does well:
Almost all of the reviews, whether positive or negative, mention the attractive pricing plans of IncFile. Because of the low price point, small business owners are happy that they don’t have to spend as much as it would cost to use another online legal service provider.
What IncFile does not do well:
The majority of the complaints in the reviews we read cite that their customer service is extremely disappointing. Those who do connect with some of the agents find that their problems are not solved or took too long to process, thereby causing clients legal issues that could affect them financially.
Most Helpful Positive User Review
“I have always wanted to be my own boss so I decided to man up and start my own business. I tried to file my LLC directly with the state but found it way too difficult to attain the right forms; not to mention guidance as to forming an LLC or a corporation. I found IncFile online to be the cheapest so I went with them. I called the number no answer but I did leave a message. I received a call back within the hour and talked to Dustin. He was very knowledgeable in corps and which states are the best to incorporate in. I don’t know if my business will be profitable but at least I’m set up to succeed.”
— Sam Hunt
Most Helpful Negative User Review
“I paid $138 for my LLC’s annual report in JANUARY of this year. I have called and emailed several times with NO response whatsoever. I want to know where my paperwork is for this year. At some point I found a status that said my paperwork was shipped sometime in January, but I never received anything. The customer service at IncFile is the worst. If I can figure out a way to transfer my business transactions to another company, I will be doing that. I would HIGHLY NOT RECOMMEND using IncFile if you expect to ever talk to someone. Emails and phone calls fall on deaf ears.”
— Brandy Hart
Other IncFile Reviews From Users Around the Web
Here are a few other resources for finding helpful IncFile customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
IncFile has 3 plans ranging from $49 to $299, exclusive of state filing fees. With all plans they promise to create, prepare, and file all required paperwork on your behalf. Incfile also assigns a registered agent for the first year for free, and allow access to online documentation.
|State Fee (varies by state)|
|Employer Identification Number/ Tax ID |
|Corporation Organizational Meeting Minutes|
|Business Website & Domain Name|
|Custom Corporate / LLC Kit|
In the chart above, we compared a few of the most important features among the three plans that IncFile offers. All three plans offered a wide variety of legal services for free; however, there are some additional charges that may need to be dealt with should you want the full service.
The most important additions that one should avail of are the Employer Identification Number/ Tax ID and the banking resolution. For most small businesses, these items are complex, which means that IncFile can help acquire them quickly and efficiently.
Best Pricing Option for Small Business Owners
Small business owners, especially new ones, should access the Gold Plan so that they can learn from the IncFile as they go. If they choose the Silver Plan, they may have to spend more time studying the steps and documentations needed to accomplish the requirements to establish their LLC. However, the silver is ideal for businesses who just need preparation and filing. When choosing the best plan for your business, consider the time you can allot to accomplish these requirements and the size and industry of your business as well.